British Gas SPAM

missile

My elderly Mother in Law received notification from BG:

Dear Mrs XXX,At British Gas we're working hard to help you get the best deal. That’s why every six months we’ll review your energy usage, tariff and benefits to see if there could be a better deal for you – and if there is, we’ll let you know.

Your better deal review

You are currently on Online Variable November 2013 for your gas and electricity, one of our cheapest tariffs.

We've noticed that adding EnergySmart† to your current tariff could save you up to £195.

She was delighted, as she like many pensioners is on a fixed income and finds it hard to meet her afford ever increasing energy costs. When I contacted BG I was told:

Thank you for the enquiry you sent about EnergySmart registration, I’m sorry it’s taken me a while to get back to you.

I can see you've already registered your gas and electricity account on EnergySmart monthly billing service

When I asked why send us this notification

Dear Mr XXX

Thank you for the enquiry you sent about EnergySmart service and apologies for the delay in replying.

Your energy accounts are already on EnergySmart Monthly service. We sent this email to all our customer to let them know about this service.

Understandably my MiL is bewildered, she does not understand why she will not save £195.

Many thanks BG, for causing my MiL distress and wasting my time with your SPAM :mad: