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Utility Warehouse Problem...
I left my last property on 27th October.
I informed UW of my leaving the premises a few days prior to this and gave them my forwarding address. My letting agency sent Utility Warehouse my final meter reading. We then got a final bill a week or two later for £56. Job done.
I had forgotten to pay this in all honesty, it was on a list of things to do. I got home today to a letter (different to the address i initially gave them and got my final bill sent to...) that is asking for £100 and claims this is £6 on top of what was previously asked for, for paying late. It also refers to this going on my next monthly bill. This makes no sense and looks like they have added an extra month on top.
I can't get through to them during working hours because i work every one god sends and i literally can't get in touch with them by phone. Their out of hours set up is terrible. I have just sent them an e-mail. Will this suffice or is there a representative on here?
I informed UW of my leaving the premises a few days prior to this and gave them my forwarding address. My letting agency sent Utility Warehouse my final meter reading. We then got a final bill a week or two later for £56. Job done.
I had forgotten to pay this in all honesty, it was on a list of things to do. I got home today to a letter (different to the address i initially gave them and got my final bill sent to...) that is asking for £100 and claims this is £6 on top of what was previously asked for, for paying late. It also refers to this going on my next monthly bill. This makes no sense and looks like they have added an extra month on top.
I can't get through to them during working hours because i work every one god sends and i literally can't get in touch with them by phone. Their out of hours set up is terrible. I have just sent them an e-mail. Will this suffice or is there a representative on here?
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