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Virgin Credit Card - wrong account number and card displaying
gary_a_2
Posts: 2 Newbie
in Credit cards
Hi,
Am having a problem with my Virgin Credit Card.
Yesterday I logged on to my account to check my balance and transactions and was surprised to see that the account number and the last 4 digits of my card number that were displayed had changed and were completely different! I've had the same card for a couple of years and it isn't due to expire until 2014.
I phoned Virgin and initially the guy said that he could see the same details as I was seeing on the site and that their records showed that the new card number was the active card. Then he put me on hold and came back to say that there was as system problem that they were aware of, with wrong card and account numbers displaying and they were hoping it would be fixed that evening.
Have just checked this morning and the wrong numbers are still showing on my account page. Transactions that I make on my card are appearing on the balance as usual though.
Not sure how worried I should be about this or how long I should leave it before phoning again?
Gary
Am having a problem with my Virgin Credit Card.
Yesterday I logged on to my account to check my balance and transactions and was surprised to see that the account number and the last 4 digits of my card number that were displayed had changed and were completely different! I've had the same card for a couple of years and it isn't due to expire until 2014.
I phoned Virgin and initially the guy said that he could see the same details as I was seeing on the site and that their records showed that the new card number was the active card. Then he put me on hold and came back to say that there was as system problem that they were aware of, with wrong card and account numbers displaying and they were hoping it would be fixed that evening.
Have just checked this morning and the wrong numbers are still showing on my account page. Transactions that I make on my card are appearing on the balance as usual though.
Not sure how worried I should be about this or how long I should leave it before phoning again?
Gary
0
Comments
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same here - I have more than one MBNA card and only the Virgin card has changed , the order that the cards appear has changed so I think that it may have something to do with Virgin Bank's launch
Virgin Money is in talks with credit card provider MBNA Europe to buy its UK credit card book which is reportedly valued at £1 billion.
http://www.credittoday.co.uk/article/14653/online-news/mbna-resumes-talks-with-virgin-money-to-sell-uk-card-bookHi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0 -
still showing the wrong info for me, 2 days later. would be nice if they could fix this or at least post a message on the site so that we know what is happening.0
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There is a note on their web site explaining that they are updating their systems ect.
I wouldn't worry to much about it.0 -
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