Connection hangs

TornadoTom

I find that my connection to newnet hangs when idle for a few minutes, especially if I'm watching videos off youtube.
I cant reconnect either, I have to reboot my pc before I can get back on the net.

I dont know whats doing this ? Its doing my head in keep rebooting all the time :mad:
I'll probably find that my connection has hanged again whilst writing this and I'll have to retype it all again :rolleyes:
Newnet have advised to check there arent any cables unplugged :rolleyes: How can I submit a ticket if its unplugged I told them ? :doh:

any ideas ?
Tom

Mr_Meanie

Do you have a connection 'Time Out' setting on your router?

TornadoTom

Mr_Meanie wrote: »

Do you have a connection 'Time Out' setting on your router?

dont know ? dont think so ? how will I find out ?
I'm using a copper jet adsl modem...
..is that the same as a router ?
Tom

MonkeySaving?

Turn UPNP off on your router as a starting point, let us know if it continues after that.

TornadoTom

MonkeySaving? wrote: »

Turn UPNP off on your router as a starting point, let us know if it continues after that.

we need an idiots guide here...how do I do that ? :beer:
Tom

MonkeySaving?

UPNP is "Universal Plug & Play". There will be a setting in your router config screen that says it's enabled somewhere. What router have you got?

TornadoTom

MonkeySaving? wrote: »

UPNP is "Universal Plug & Play". There will be a setting in your router config screen that says it's enabled somewhere. What router have you got?

copper jet adsl modem..
Tom

MonkeySaving?

TornadoTom wrote: »

copper jet adsl modem..
Tom

So not a router then, a USB modem? Should be a UPNP setting in there somewhere..find it and turn it off

TornadoTom

MonkeySaving? wrote: »

So not a router then, a USB modem? Should be a UPNP setting in there somewhere..find it and turn it off

in where ?
see post 5
Tom :beer:

Quasar

I just tried it on mine.

Go to Start > Control Panel> network and internet connections > network connections

then right click on your broadband (mine says Speedtouch Connection) connection icon and go to properties, then select the option tab. There is the idle time setting.

Good luck.

TornadoTom

redial attempts...0
time between redial attempts......1 second
idle time before hanging up..........never
redial if line is dropped........tick

is this correct
Tom