Listing stated Royal Mail buy seller using My Hermes

Rhymsta

Where do I stand as a buyer seeing as how I bid on the basis that the £10 charged for post and packing was going to buy me 2nd class RM delivery NOT MyHermes?

forgotmyname

Does it matter who delivers it?

As long as you get the item in the timeframe they said in the listing.

I have just bought something from a seller listed as south wales yet registered in china.
Several negatives saying took 2 weeks to arrive. So i bought it knowing that the 3- 4 days by royal mail is a maybe. BUT... It may take 2 weeks and come direct from china.

I could have bought from a UK seller but £26 delivered or £48 from the UK seller.

I can wait 2 weeks for that saving.

bartelbe

forgotmyname wrote: »

Does it matter who delivers it?

As long as you get the item in the timeframe they said in the listing.

I have just bought something from a seller listed as south wales yet registered in china.
Several negatives saying took 2 weeks to arrive. So i bought it knowing that the 3- 4 days by royal mail is a maybe. BUT... It may take 2 weeks and come direct from china.

I could have bought from a UK seller but £26 delivered or £48 from the UK seller.

I can wait 2 weeks for that saving.

Of course it matters, I have had parcels and items lost and delivered to wrong address by loads of courier firms. The only reliable one are royal mail, so I prefer it if sellers use them.

Advertising what is consider to be a higher quality service, a royal mail delivery, which may well encourage people to buy. Then using a cheaper second rate alternative is not acceptable.

If I were the OP I would contact the seller and insist on royal mail. At the very least insist that any postage saving from using a cheaper option is passed on to the OP.

If the OP gets no statisfactary answer, then passed the matter onto ebay ( I assume that is where she is buying from).

lindseykim13

royal mail 2nd class takes 3-5 days, my hermes takes 3-5 days how is that an inferior service?
I appreciate that if the seller is making a profit on the postage charged then that isn't on however without knowing how heavy the item was you could find that hermes was the only option.
Anything over 750g with royal mail works out cheaper to send with hermes.
I would go easy to be honest on the seller as it's quite easy to select royal mail instead of courier when your entering the postage charges. I've done it myself-but the charge is always correct.
If they had selected courier then you would have had no idea which one they were going to use anyway.
To be honest this is a worry if buyers are being that picky, you actually got imo a better service as hermes give tracking.
If however they have charged you £10 for royal mail and sent with hermes at a much lower cost then you have been over charged on postage.

soolin

I would be extremely cross to have a courier used instead of RM. I have issues with couriers where I live but RM is fine, so would actively avoid couriers wherever possible. It may be that I Bid on an item from seller A as opposed to seller B purely because of the delivery option.

I would probably ask seller to use stated delivery method if it isn't already posted. Also of course as a buyer I don't need tracking, I just want my item.

bartelbe

lindseykim13 wrote: »

royal mail 2nd class takes 3-5 days, my hermes takes 3-5 days how is that an inferior service?
I appreciate that if the seller is making a profit on the postage charged then that isn't on however without knowing how heavy the item was you could find that hermes was the only option.
Anything over 750g with royal mail works out cheaper to send with hermes.
I would go easy to be honest on the seller as it's quite easy to select royal mail instead of courier when your entering the postage charges. I've done it myself-but the charge is always correct.
If they had selected courier then you would have had no idea which one they were going to use anyway.
To be honest this is a worry if buyers are being that picky, you actually got imo a better service as hermes give tracking.
If however they have charged you £10 for royal mail and sent with hermes at a much lower cost then you have been over charged on postage.

Because many buyers don't trsut courier services. If you list Royal Mail, then you send Royal Mail. Especially if that is what you have charged for. I may have been unlucky, but most of the non Royal Mail services I have used have either lost the parcel or delivered to the wrong address.That is why I consider them inferior.

Rhymsta

I didn't get the choice. I had to chase because after 5 days the item still wasn't showing as despatched. They then said that MyHermes were running late because of Christmas and gave me a tracking number.

The point is that MyHermes are very imaginative when it comes to leaving parcels for people who are out and I have had water damaged packages before now.

Andrew

bartelbe

Rhymsta wrote: »

I didn't get the choice. I had to chase because after 5 days the item still wasn't showing as despatched. They then said that MyHermes were running late because of Christmas and gave me a tracking number.

The point is that MyHermes are very imaginative when it comes to leaving parcels for people who are out and I have had water damaged packages before now.

Andrew

Citylink left a Christmas present I ordered at a different address, and dumped it in a greenhouse. We only found out when the owners of the house came back from holiday and called us. The package had been damaged by water by then.

paulofessex

lindseykim13 wrote: »

royal mail 2nd class takes 3-5 days, my hermes takes 3-5 days how is that an inferior service?

Because Hermes are rubbish...l am still waiting for a parcel to be delivered from the 27th Nov the tracking certainly shows how unreliable they are, its been out for delivery 3 times already but it never makes it from the car/van.

forgotmyname

Around here royal mail are the pits.

I have complained many times about the service. Fail to deliver items and never leave a card if they do deliver and we are not in.

Got the postman on video quietly posting a card through the door saying we were not in.
No way he had the item with him as it was quite bulky. Normally it arrives in a van a couple of hours after the normal post.

paulofessex

forgotmyname wrote: »

Around here royal mail are the pits.

I have complained many times about the service. Fail to deliver items and never leave a card if they do deliver and we are not in.

Got the postman on video quietly posting a card through the door saying we were not in.
No way he had the item with him as it was quite bulky. Normally it arrives in a van a couple of hours after the normal post.

I do think that a collective complaint is needed at times, but these days neighbours don't seem to be as close as they used to be, so getting others on board isn't so easy in some areas.