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"The gas and electricity rise on 18 January will come just 18 days after a promise to freeze prices ends..."
We're calling for tougher regulation so firms stop this devious marketing, which lures consumers in, only to be hit by hikes soon after.
Wywth wrote: »
Can I call for an end to the sensationalist, tabloid drivel, the once respected MSE news items increasingly appear to include, please?
Wywth wrote: »
Can I call for an end to the sensationalist, tabloid drivel, the once respected MSE news items increasingly appear to include, please? :money:
Eon have only ever said they would not increase prices for their variable tariff customers this year. They have never suggested they won't be increasing prices next year, and January is next year!
In fact this was asked a couple of months ago when Martin asked Eon the question on Radio 5 Livehttp://blog.moneysavingexpert.com/2012/10/08/when-will-eon-raise-prices/
Eon said then ""No, we’re promising not to raise prices this year." and refused to wager with Martin about any changes next year.
If customers wanted the security of a fixed tariff, then they should ask for a fixed tariff.
If customers want to take the rough with the smooth and gamble on a variable tariff, then there are rules that say how much notice a supplier must give to change prices... and E.on are fully complying with those rules.
I don't see how promising something extra (i.e. not to raise prices this year, a good 3 months ago) is anything that can be described as devious; in fact quite the contrary when all the other big 6 have put their prices up over these months.Edit: In fact it appears E.on first made this promise way back in May 2012http://www.bbc.co.uk/news/business-18058557
So that's been 9 months they have held their variable tariffs for! :T
exPC wrote: »
I worked with E.ON as an energy sales representative (dubbed their "Home Energy Consultant") in 2008.
I can confirm, and customers should understand, these points:
1) Customers pay for gas and electricity with E.ON.
2) Customers also pay for EVERY representative's / manager's company provided new liveried car.
3) Customers pay for the fuel used for those cars - the rep buys it to refuel, then claims it back through the company as expenses (E.ON don't pay from their own pockets, it comes from YOUR fuel bills)
4) Contrary to popular belief, the reps don't just get a very nice salary (thank you) each month to go with their FREE, fully expensed, brand new car.
5) E.ON reps also get a rising commission / bonus rate for sales paid by the company each month based on "number of customers captured" - the normal "expected income level" stated by E.ON is £35,000 - £38,000 in the first year, if you don't hit that target you are "coached" to raise your conversion rate.
I personally met one established "Home Energy Consultant" (just a sales person, not a manager) in 2008 who showed evidence his annual income from E.ON was almost £98,000 for that year!!
LITTLE WONDER THEN THAT CUSTOMERS ARE BEING MADE TO PAY MORE AND MORE FOR BASIC SERVICES OF HEAT AND LIGHT. MAYBE THE COMPANY SHOULD GET RID OF THE HUNDREDS OF CARS GIVEN AS FREEBIES TO THEIR SALES STAFF, MANAGERS, ETC., AND LOOK AFTER ITS CUSTOMERS INSTEAD.
Michael_Nottingham wrote: »
I would love to know what MSE suggests happen to prices instead
Are you suggesting all suppliers have only one date per year that they can change prices?
Are you suggesting that a supplier has to stop selling if another has increased prices?
Or something else?
It's time for a crackdown: a simple rule that says when a customer switches company they must be kept on that price for six months. This would add confidence to the switching process.
SnowMan wrote: »
I think that's quite a good idea myself.
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