Damaged goods from abroad...customs fees refund???

6735

Hi, advice needed about claiming a refund for custom fees.
My friend puchased an item from ebay costin over £300 and also had to pay £60 customs fees.
When he received his item it was damaged and the seller has offered to refund him the full costs but advised him to try and recoup the customs fees.

Is this possible and how would he go about it?

Any advice would be appreciated

Thanks

Pembroke

There's some information on the HMRC website. I think this is the relevant piece section 8.12 but you may need to scan the rest of the document for the address to send any claims to:

http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&_pageLabel=pageVAT_ShowContent&id=HMCE_CL_000215&propertyType=document#P262_33453

nikki1520

National Duty Repayment centre
Priory court
St johns road,
Dover

Can't remember the postcode off the top of my head