Accept the Offer???

vanillathe1st

I used the template (thanks Martin :-) x) and sent a letter to TSB asking for a refund on charges for the past 6 years and interest totalling £6886.03.

Got a phone call today from TSB and was told they had been taken to court and are not paying out, as they have no funds to do this, but as a good will gesture they were going to repay this years charges totally £276.

She told me it would be in my account today and asked if i would like it in writing, was so shocked that i got such a quick answer, as i had tried prevously and was refused, that i accepted the offer.

Thinking now, its such as small fraction of what i requested, but for the price of a stamp and 10 mins what a bargain.

Has anyone else been offered this?

Any advice on how i should have handled it?

Tthanks in advance

dunstonh

Got a phone call today from TSB and was told they had been taken to court and are not paying out, as they have no funds to do this, but as a good will gesture they were going to repay this years charges totally £276.

The banks won the bank charges court case and are not required to consider complaints on unfair or unjustified basis. They only offer refunds on goodwill basis. Many of the banks will look at those in financial hardship, first time offenders (first time over limit) or recent charges where you may use up a get out of jail free card once only refund.

Has anyone else been offered this?

Yes.

Any advice on how i should have handled it?

You handled it fine.

meer53

vanillathe1st wrote: »

I used the template (thanks Martin :-) x) and sent a letter to TSB asking for a refund on charges for the past 6 years and interest totalling £6886.03.

Got a phone call today from TSB and was told they had been taken to court and are not paying out, as they have no funds to do this, but as a good will gesture they were going to repay this years charges totally £276.

She told me it would be in my account today and asked if i would like it in writing, was so shocked that i got such a quick answer, as i had tried prevously and was refused, that i accepted the offer.

Thinking now, its such as small fraction of what i requested, but for the price of a stamp and 10 mins what a bargain.

Has anyone else been offered this?

Any advice on how i should have handled it?

Tthanks in advance

Now you've accepted their offer, be very careful how you manage your account as they won't be looking at offering any more refunds unless it's their error.