Making an official complaint to HMRC

shedboy94

Lifeisbutadream wrote: »

Oh I totally agree that checks should be made, that certainly isnt my issue!

It may be possible to separate all finances for some people but it certainly isnt when you have a mortgage, loans, credit cards or a joint account that is overdrawn, plus i am sure many other reasons.

But as I say, thats not where my issue is.

Does it take 6 months to change over the names on a mortgage/loan/credit card though?
When dealing with potential fraud where some evidence has been received, the staff are not trained to be polite, they are trained to be direct and to the point.
If you weren't happy with the way you were spoken to, you should have asked to speak to a manger to make a complaint, however you can still call back and do the same, or write in.
On a side note, no-one is a tax credit customer - to be a customer you have to purchase something - everyone who receives tax credits, like other benefits are claimants.

Lifeisbutadream

shedboy94 wrote: »

Does it take 6 months to change over the names on a mortgage/loan/credit card though?
When dealing with potential fraud where some evidence has been received, the staff are not trained to be polite, they are trained to be direct and to the point.
If you weren't happy with the way you were spoken to, you should have asked to speak to a manger to make a complaint, however you can still call back and do the same, or write in.
On a side note, no-one is a tax credit customer - to be a customer you have to purchase something - everyone who receives tax credits, like other benefits are claimants.

As I said this has nothing to do with my OP, but you cant just 'change a name' on a mortgage/loan/credit card ! well you can, but only if you have (in my case) approximately £100K to give to my ex, or him to me ! lol !! I will be 'financially tied' with my ex until the mortgage is paid off (in approximately 30 years unless I meet a rich man or he a rich woman!) I had no idea that for Tax Credit purposes you were supposed to pay off all loads/credit cards and mortgages before you were able to claim, they probably should make that clearer

Client/customer/whatever - if you are dealing with someone there is absolutely no reason to be rude to them, especially if they havent been to you. She flatly refused to put me through to a supervisor, said she and she alone was dealing with my case.

real1314

FBaby wrote: »

If you want to complain because you've been treated rudely and unprofessionally, then of course you should complain. It should be straight and forward, citing what you wrote here.

What will happen? Well hopefully that person will be spoken to by her boss and send to training. If others have complained about her too and she already had training, then maybe she'll get a warning.

It is for her boss though to decide how unprofessional she was and the appropriate consequences, not you.

OP - you've replied to lots of posts stating that they are about tax credits rather than the complaint issue, yet this post is entirely about your complaint issue and you appear to have ignored it, despite the fact that it's probably the most accurate refelction of what will happen.

I'm not even sure what you expect anyone on here to say though?

You won't get told what has happened, you might get told "it has been dealt with", but that's about it. :cool:

zoominatorone

Lifeisbutadream wrote: »

So if everyone thought like that we are basicially saying that its OK for them to treat people like that

That's how it goes in shops it seems. Twice yesterday I seen shop assistants being sworn at and the stupid customers always get away with it because the shops don't want to lose the custom.

Dunroamin

I think you should complain about the way you were spoken to. If confident, articulate claimants like you don't challenge bad practice when you meet it, standards of customer service will remain low.

Lifeisbutadream

real1314 wrote: »

OP - you've replied to lots of posts stating that they are about tax credits rather than the complaint issue, yet this post is entirely about your complaint issue and you appear to have ignored it, despite the fact that it's probably the most accurate refelction of what will happen.

I'm not even sure what you expect anyone on here to say though?

You won't get told what has happened, you might get told "it has been dealt with", but that's about it. :cool:

What have I ignored? I have read all the replies.

I was asking whether anyone else had complained, nobody has replied that they have, so what would you like me to say?

Lifeisbutadream

zoominatorone wrote: »

That's how it goes in shops it seems. Twice yesterday I seen shop assistants being sworn at and the stupid customers always get away with it because the shops don't want to lose the custom.

I would be the same with a customer, I wouldnt want to lose the custom, it doesnt make it right, but I would have nobody to complain to !