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Royal Mail refund issue??

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Comments

  • vigman
    vigman Posts: 1,389 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    The third reply from RM received today says that I must recover the original item and packing from the buyer, although they agreed at first to accept detailed photos because of the size of the item.

    The most annoying thing is that they will not address the issue of the £46 loss or damage supposedly covered by first class mail, even though I specifically asked this question in writing on three occasions.

    As the buyer has now moved, they no longer have the packing and I cannot take my claim any further with RM but I can email the Postal Review Panel.

    It looks like I have to take the loss for the postman's/woman's (accepted) action of throwing the parcel over the gate and on to a concrete path :mad:

    In all this I now just want them to clarify why "the service I used does not carry this (£40) sort of compensation", when First Class should cover £46 loss or damage!?

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Why not sue the postman direct? He chucked your property over the fence
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • vigman
    vigman Posts: 1,389 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Out of interest has anyone here on MSE successfully claimed up to £46 on loss or damage to First Class post?

    TIA

    Vigman
    Any information given in my posts or replies is intended to be of interest and/or help to members of the forum. I cannot guarantee that this is accurate or up to date.
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