Advice please!!

nicolula87

I have decided to set an ISA up as I haven't had one for a few years, mostly due to having so little in it! I decided on ING at 2.5% interest for a year, with online management and started the application process online.

At some point during the application it then suddenly went back to the home page with no explanation....I pressed the back button and got a page saying 'We are unable to process your application online'.

I have never had a problem with getting bank accounts before...and have a clean credit history so am unsure if this is just a website problem? I don't want to reapply because I don't know how much of it was registered etc...

Should I ring them, or try again? Has anyone else had similar problems?

Thanks!

latecomer

Personally I'd just go through the application process again. If you have problems again then get in touch with them.

Nicholas-bloody-Parsons

Dont ever press the browser "back" button during any financial transaction online! Pressing that or refreshing the page could record the transaction twice!!

Looking at their website their are 5 steps to open an ISA account, the fifth being the CONFIRMATION. I would assume that unless you reached that page, then you were not successful in opening an account.

Vortigern

It's sometimes useful to try a different browser. So if, for example, Firefox was blocking a part of the online application, Internet Explorer might handle it differently.

This shouldn't happen, but sadly it does. Some banks seem blind to the existence of browsers other than IE.

waiax73

Try contacting them before you make any other moves... Nicholas-bloody-Parsons is right - it happened with my debit card payments a couple of times.

You shouldn't worry though - probably the servers got down for a couple of mins or something.

Cheers

nicolula87

If I were paying for something I would never press the back button, but as I wasn't I figured why not! Haven't had any email about my application so I think the server prob went down and am going to try again!