Conservatory Guarantee - Help and advice please?!

emsyB_3

Good Evening,

This is my first ever post, so forgive me if I'm in the wrong area, but I'm hoping someone maybe able to offer some advice.

We believe our conservatory is suffering with subsidence. It was built in 2005, two years before we purchased our house, and came with a 10 year guarantee, which was handed to us with the purchase of the house.

The company that installed the conservatory originally are now dissolved, so I have taken the claim up with QANW who are dealing with the claim on their behalf - great I think, except they are not able to proceed until I send them a copy of the original purchase order / sales contract, which we never received in the paperwork with the house.

I've contacted the people who lived in the house before us, and have tried see if the company is trading as anyone else (in case they took any records with them) but either to no avail.

I just wondered if there was any way out of this? Surely this must happen quite a lot, whereby not all original paperwork is handed over at the time of sale?

Any advice would be greatly appreciated, thank you!

rs65

Not sure why they need these papers if you have the guarantee. Does the guarantee say anything about how to claim?

Were the council (building control) involved in the original work? Will they have any records?

phill99

What happens a lot in the DG and conservatory world is that companies are set up, trade for 3 or 4 years, offer 10 or 15 year guarantees as a marketing ploy, but then the company gets dissolved and a Phoenix company takes over the assets and carries on trading. But as the 2 companies are completely different legal entities, all guarantees are null and void.

McKneff

Just because the 'guarantee' peice of paper was handed to you doenst mean a thing. Most DG companies charge for the transfer of a guarantee to a new owner, was this done. If not, you are stuffed.

bouncydog1

The alternative will be to see if the subsidence is covered under your household policy, albeit there will likely be a large excess and several conditions that must be met for the cover to apply. Worth digging out the policy wording to see what it says.

You can always advise name of insurers on here and experts can have a look at the wording to give you a course of action to follow.

Sgt_Pepper_2

You'll probably find the guarantee is for the glass and doesn't cover subsidence.

emsyB_3

Thanks for all your replies.

I think the next stage will be to go down our own house insurance route, just seems such a shame because QANW are willing to take the claim on the original installers behalf, but just need this one piece of paper - grr!

I do have the original planning application for the council, so I may give them a call to see if they have anything - a bit of a long shot, but worth a go!

Thank you again for all your help, much appreciated!