BHS xmas spectacular

juliebunny

I'm actually surprised that BHS is still going, it doesn't seem to be doing very well? Store near me has reduced from 2 floors to one...and their Christmas stuff is really samey every year now....and they seemed to knock it all out with nothing left for the sales!!

sarahj1986

kivsy wrote: »

Have to be honest and say (only because the customer service in BHS has been mentioned) that I went instore the other day and the queues were huge! We waited ages and there is only one checkout point in the whole store (Cribbs Causeway, Bristol). I was surprised as I hadnt realised the lack of checkouts before. Also, I feel that their xmas gifts are really overpriced this year, there is no way I would buy any of them unless there is some sort of offer or glitch on!
Anyway, rant over:p

yeah I went into my local store (Coventry) afew years ago during a 30% weekend and it was clear there wasnt enough tills. I was in there 10am picked up my stuff and started queueing straight away, the tills then opened 10:30am and it was madness. I also agree about some of the items being over priced. I brought 2 coca cola items of Amazon the same as they sell for half the price. Its cute things but £20 for a baked beans pan and spoon...nah not for me!

merdoom

Bhs were awful last year, kept advertising items as 'in stock' when they had none.
I can't believe that a large company doesn't have some kind of stock control system in place and even more that it happens every year.
I'll buy in store if they have a discount day, but after last year I'll never order online from them.

Beetlemama

I ordered shoes for my son in there earlier in the year, I kid you not he'd had them 5 days before they started to come apart, and they weren't cheap. They did refund me, but all the same, they use to be a quality brand

angelsmomma

I will never shop with them again. I ordered clothes for my son a couple of years ago. On delivery a couple of items were missing oos and they had refunded me for the missing items but not the full amount that I paid.

I phoned and emailed several times but have given up after 2 years waiting for the refund to process.

fleur365

Beetlemama wrote: »

I ordered shoes for my son in there earlier in the year, I kid you not he'd had them 5 days before they started to come apart, and they weren't cheap. They did refund me, but all the same, they use to be a quality brand

You were very lucky because the same thing happened with a pair of shoes I bought for my Daughter a couple of weeks ago. Within the first week the sole started to come off and when I contacted their cs i was told they were occassional wear shoes and they would not refund me. I am absolutely disgusted with them.

Beetlemama

fleur365 wrote: »

You were very lucky because the same thing happened with a pair of shoes I bought for my Daughter a couple of weeks ago. Within the first week the sole started to come off and when I contacted their cs i was told they were occassional wear shoes and they would not refund me. I am absolutely disgusted with them.

That's terrible. I'd be asking for a legal definition of "occasional" to find out whether 10 uses (5 x school & backs) counted. I did actually get mine on an offer here and I got £10 off for buying school wear etc and they didn't even look at that, they just said £21 shoes - £21 refund. Take them in to the shop and complain rather than through CS.

kadison

I can't stand BHS, their stuff is so dreadfully overpriced and when I go in my local store it feels like I've stepped back into the late 80s despite it being a brand spanking new store!

The place has really gone downhill in the last few years, I wouldn't be surprised if we hear they've gone into administration not too far into 2013!

rellarips

Won't use BHS either. I bought the groupon £20 voucher for a £9 spend at the end of summer and the code wasn't accepted. CS 'couldn't help' and said the code was invalid. £9 lost, along with my custom.