Problem with Eon Electric Meter

spiffy

I purchased a property just over 1 month ago and we have not moved into it yet,i got an estimated bill from Eon for elecricity,iwent to check the meter for current reading,and an error code rEd keeps flashing up,followed by the meter reading numbers? Nobody knows what this is and i do not know how to delete it,the property is empty with no appliances in it only usage of lights,does anybody know how to correct this.
Thanks

E.ON_Company_Representative:_Helena

Hiya spiffy,

What sort of meter is it, credit or pre-payment?

Did you call us when you first took responsibility of the property with all of your details to enable us to set up an account for you?

If not you will need to have a word with the home moves department to get your account set up, then we can arrange to sort out the meter.

If you do have an account with us, you can give us a call and we can help with the error messages.

Helena

spiffy

Hi Helena thanks for your speedy reply-i have a credit meter and i have an account set up-so do i call your company and explain,i have never seen something like this before and nobody seems to i asked an electrician and he said he has never come across it.

E.ON_Company_Representative:_Helena

Thanks spiffy,

I can't be 100% sure here, but I think you may need to have meter changed then.

Give us a ring and we can arrange an appointment for you.

Helena

[Deleted User]

Red, stands for something like reverse electric discharge, commonly seen nowadays with people with solar panels, or on the odd occasions ( I am told ) by an attempt to bypass the meter

Inspectorman

Sasc is correct - Reverse Energy Detected.

Many reasons for it including power surges, theft, solar panels....

Get Eon to come out and change the meter