Blue screen!! Windows 7 Acer Laptop

nikiyoung

HELP
Daughters laptop computer has a problem
Has been playing up for a while (slow) - she has been downloading minecraft texture packs and this is where I think the problem has come from.
Was running a Mccaffee BT Net Protect Plus Virus checker and it came up with something I didn't catch and reset itself and then came up with "Windows has recovered form an unexpected shutdown" I started the computer in safe mode - what can I do now??
The problem is as follows

Problem signature
Problem event name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF880011115BE
BCP3: FFFFF8800352B908
BCP4: FFFFF8800352B160
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\120512-30373-01.dmp
C:\Users\Mummy and Daddy\AppData\Local\Temp\WER-46098-0.sysdata.xml
I have some tech knowledge but I am totally lost with this HELP needed in simple terms please.
Thanks for your help in advance
Niki
ps its now come up with McAfee saying please check your status so you can address any security issues and keep your PC protected!!

spacey2012

Do you have the installation disk ?

nikiyoung

I dont think so

nikiyoung

Ah Hubby has told me he has it

closed

not clear if it starts in normal mode or not?

acers have a factory restore partition (and a means of creating the windows disc), you could reset it to factory defaults in 10 minutes, but will lose all data on the c: drive - if windows doesn't start, you could get the data off with a boot disc first.

see erecovery in the manual.

nikiyoung

Hubby just told me that it has an insurance policy with PC World so think I will take it there to get it sorted
thanks for trying

closed

the likelihood is they will do a factory restore, which you could do yourself in less than the time it takes to get there.

http://support.acer.com/acerpanam/desktop/0000/acer/aspiree360/aspiree360faq40.shtml

backup any data before you do either.

Avoriaz

nikiyoung wrote: »

Hubby just told me that it has an insurance policy with PC World so think I will take it there to get it sorted
thanks for trying

I strongly advise you not to do that if you have essential data on the laptop that isn't backed up safely and externally.

It is highly likely that PC World will just wipe and reinstall everything. You could do that yourself with less effort anyway.

nikiyoung

True but the computer also has an issue with the power supply so 2 birds thanks for the help

nikiyoung

Avoriaz wrote: »

I strongly advise you not to do that if you have essential data on the laptop that isn't backed up safely and externally.

It is highly likely that PC World will just wipe and reinstall everything. You could do that yourself with less effort anyway.

Thanks for the info but it my dd2's computer - she doesn't use credit cards / bank accounts the only essential info (of hers) on there is her minecraft stuff which I am happy for her to loose!!

closed

boot, hold down alt F10

you might not see it for some time if the power connector on the motherboard is faulty, assuming it is actually covered by whatever support you are paying for.