Please help, cant get rid of virus?

Sallys_Savings

Hi,

Firstly, please forgive me as I'm rather "dense" when it comes to computers.

After my son was home on leave using the computer (he said it had happened after he'd been on an adult site). I kept receiving a report that I had a trojan and then another report coming up saying my system was very low on memory.

I have downloaded ad aware and thought that it had been sorted after I had ran a scan and deleted the infected bits (sorry not brilliant at computer technology lol)...but I've run it 5 times since (every day) and every time I run it it keeps finding critical objects (at least 15 each time). This is coming up as tracking and a rate of 3..is this ok? and also mru list which is saying does not pose a threat.

The computer is still extremely slow and I'm not sure what to do next. I still keep getting reports up that say the memory is low but I havent got alot on at the moment or downloaded anything new that would take the space up.Do you think there could be something else on the computer I havent found?

Apologies again about not knowing a thing about this.......I'm finding it really frustrating now as its been a problem for about a week now. I'm desperate to sell on ebay yet I darent put in passwords etc in case something is still in the system.

Could anyone help?...many thanks

albertross_2

which trojan?

which virus scanner do you have? Is it upto date? Have you done a full scan? See malware sticky thread at the top of the page.

If ad aware is just finding tracking cookies, they aren't viruses.

How much ram do you have? XP? If less than 256MB https://www.crucial.com/uk

kingmonkey

I would recommend running a virus scan.

There are free ones such as AVG, also the "money grabbing ones" also offer free "web based" scanning.

In future I would recommend you son uses reputable adult sites

Browntoa

as Albertross says, follow this posts 1 to 4

http://forums.moneysavingexpert.com/showthread.html?t=133269

Anti-virus/Ad ware removers will not always deal with everything

Sallys_Savings

It just came up in a yellow box saying there was a trojan. It hasnt come up in the last four scans just these tracking cookies...are these ok?

I have downloaded and run ad-ware personal, ccleaner, AVG anti spyware and a disc Mcfee

Ummm just going to check on ram as I havent a clue.

+++++++++++++++++++++++++++++

Is there another virus scan I should be using apart from those I have mentioned?

Ummmmm could you recommend any reputable adult sites lol...I've told him hes bloomin barred on the computer. Hes come home for weekend leave and then leaves me with this mess lol

Sallys_Savings

Thanks Browntoa, I will give it a go.

I just thought that what I had would of found them, but it looks as if I'll have to do a little more.

Thanks all

GavinScrimgeour

Hello folks. Bit of a whizz kid myself and no stranger to fixing folks PCs. I swear by this antivirus programme "Antivir". Go to https://www.filehippo.com and search for it there.

Tried all the antivirus programmes including AVG and "Antivir" is the best (in my opinion (experienced opinion)).

Cheers
Gavin

Browntoa

but she needs to run stuff in "safe mode" to stop it all coming back, which is the problem

the whole point of the Malware thread