internet access problem

ben500

Was wondering if someone can help me, my desktop cannot access any internet sites although having checked with my isp supplier and them confrming I have a good connection (obviously as I am now accessing via my laptop) virgin telll me that there is something on my system blocking my access, the only two changes made to the system that could have caused any problem to my knowledge are: the installation of an additional 2gig of ram or the installation of firefox, any suggestions as to how I can identify the problem and resolve it would be a blessing. As I hate laptops

albertross_2

Can you ping them?

http://www.google.co.uk/search?as_q=ping+www.google.com&hl=en&num=10&btnG=Google+Search&as_epq=&as_oq=&as_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=forums.moneysavingexpert.com&as_rights=&safe=images

either by name or ip address?

ben500

albertross wrote: »

Can you ping them?

http://www.google.co.uk/search?as_q=ping+www.google.com&hl=en&num=10&btnG=Google+Search&as_epq=&as_oq=&as_eq=&lr=&as_ft=i&as_filetype=&as_qdr=all&as_occt=any&as_dt=i&as_sitesearch=forums.moneysavingexpert.com&as_rights=&safe=images

either by name or ip address?

yes no problem good ping, ntl/virgin are adamant it is something on my pc causing the problem I suspect the installation of google accesories by my son is the root as it downloaded allsorts of mozilla shlt with it. I have deleted all mozilla but that was no help.

kingmonkey

Do you get DNS timeouts?

Do you need a proxy to access the internet?

albertross_2

if pinging https://www.google.com works,

does it fail in both IE and firefox?

any firewall installed?

ben500

Ok here's the deal, back on desktop now on alternative username and can access internet, tried switching off firewalls etc so it would appear it is connected to the username.???

ben500

kingmonkey wrote: »

Do you get DNS timeouts?

Do you need a proxy to access the internet?

When I was going through diagnostics dns was a problem, thanks for the input folks really apreciated keep it coming please, is this a job for the mighty Browntoa do you think?

Jzpop

Ok, I am presuming that this is an XP PC setup with multiple user accounts.

If you login as yourself, go to Start > Run and type 'msconfig' (without quotes), then click on the Startup tab, you will get a list of all startup programs that are currently running.

If you then login as your son and repeat, you will be able to see if there are any differences. If you want to disable any startup programs in your son's setup, simply untick them on the msconfig list.

ben500

Jzpop wrote: »

Ok, I am presuming that this is an XP PC setup with multiple user accounts.

If you login as yourself, go to Start > Run and type 'msconfig' (without quotes), then click on the Startup tab, you will get a list of all startup programs that are currently running.

If you then login as your son and repeat, you will be able to see if there are any differences. If you want to disable any startup programs in your son's setup, simply untick them on the msconfig list.

Tried this and far too many differences, I think I am going to have to kill the id and rebuild the profile what are the implications of this please?

Jzpop

If you want to delete his account (and presumably create a new one, after severe lectures about responsible use of a shared PC ), see the link below
http://windows.about.com/od/useraccounts/ss/deleteuser.htm
Remember to save his documents (step 5, I think)

ben500

Jzpop wrote: »

If you want to delete his account (and presumably create a new one, after severe lectures about responsible use of a shared PC ), see the link below
http://windows.about.com/od/useraccounts/ss/deleteuser.htm
Remember to save his documents (step 5, I think)

Oh if only, it's my account the little shlt corrupted!!