Cheap Parcel Delivery - official discussion

kathrynwithak7

I used transglobal express to send a 9 KG parcel to my son in the USA. the service was excellent. via. UPS they collected from my work and delivered on time. Full on line tracking and alerts. It cost £45 but if i had sent it parcel foce like last year would have cost me over £150 and I would have had to take it to the post office. Will use again.

debbiefletcher

mgdavid wrote: »

As the dimensions are required, you can do the research yourself very easily. Try these:
https://www.parcel2go.com/
https://www.parcelbroker.co.uk/index.php
http://www.transglobal.org.uk/default.asp
http://www.worldwide-parcelservices.co.uk/ebay

Thank you for your reply.

greeneye

3kg insured for £400 Italy (Rome) 50cm/40cm/25cm (Clothing)

Just wondering if anyone has any recs or companies to avoid.
Price isn't my main concern just aware that a lot of ebayers won't ship to Italy (I've always used RM international signed for with no probs mainly to Milan) wonder if there's any couriers to be avoided with Italy?

Looking at Transglobal at the moment.

Thanks

Kayster

greeneye wrote: »

3kg insured for £400 Italy (Rome) 50cm/40cm/25cm (Clothing)

Just wondering if anyone has any recs or companies to avoid.
Price isn't my main concern just aware that a lot of ebayers won't ship to Italy (I've always used RM international signed for with no probs mainly to Milan) wonder if there's any couriers to be avoided with Italy?

Looking at Transglobal at the moment.

Thanks

I think the problem to Italy is with the Royal Mail small packet services rather than couriers. I would expect you to get good service with Transglobal and their couriers. Transglobal have been historically one of the cheaper brokers for quotes I get for the things I send which can be heavy and to far east.
I know you are not to bothered about price but others might be so as an example I have just sent 6kg by air to China for £32.99 with parcelmonkey as broker whereas Transglobal and Parcel2go where over £42. Admittedly I did drop this parcel of at my local depot as it was convenient for me but even having it collected would have save me £5 against the others.
Always worthwhile shopping around.

Frozen-monkey

If there's one thing we've learned over the past month it's not to touch Parcel2Go with a barge pole. My wife sent the Christmas presents to our family in France using them. They spectacularly failed to deliver the parcel but their third party marked it as "attempted delivery". We know they didn't attempt delivery because our family were in all day on the day in question and also no card was left proving anyone went to the address. Parcel2Go also never contacted us to let us know that the parcel hadn't been delivered so were never aware of this alleged attempted delivery. When it reached Christmas and the parcel still hadn't arrived we contacted Parcel2Go who subsequently claimed the parcel had been lost and we were told to provide receipts and proof of the contents of the parcel so we could make a claim. In the month since contacting them they have now found the parcel and apparently it was "returned to sender". What this means, when used in conjunction with Parcel2Go, is that it's returned to Parcel2Go in Bolton who will subsequently send you a message demanding further payment for it to be returned or they will "dispose of the parcel".

Now, what I'm wondering is...isn't this theft? They failed to deliver the parcel, they can provide no proof that anyone actually attempted delivery, they've discovered the value of the parcel and now they are demanding payment for it to be returned?

Does anyone know if there is anything legally we can do here?

custardy

Frozen-monkey wrote: »

If there's one thing we've learned over the past month it's not to touch Parcel2Go with a barge pole. My wife sent the Christmas presents to our family in France using them. They spectacularly failed to deliver the parcel but their third party marked it as "attempted delivery". We know they didn't attempt delivery because our family were in all day on the day in question and also no card was left proving anyone went to the address. Parcel2Go also never contacted us to let us know that the parcel hadn't been delivered so were never aware of this alleged attempted delivery. When it reached Christmas and the parcel still hadn't arrived we contacted Parcel2Go who subsequently claimed the parcel had been lost and we were told to provide receipts and proof of the contents of the parcel so we could make a claim. In the month since contacting them they have now found the parcel and apparently it was "returned to sender". What this means, when used in conjunction with Parcel2Go, is that it's returned to Parcel2Go in Bolton who will subsequently send you a message demanding further payment for it to be returned or they will "dispose of the parcel".

Now, what I'm wondering is...isn't this theft? They failed to deliver the parcel, they can provide no proof that anyone actually attempted delivery, they've discovered the value of the parcel and now they are demanding payment for it to be returned?

Does anyone know if there is anything legally we can do here?

What carriers contact the sender when theres no answer?
Did you have a return address on the package?

Obviously_the_best

greeneye wrote: »

3kg insured for £400 Italy (Rome) 50cm/40cm/25cm (Clothing)

Just wondering if anyone has any recs or companies to avoid.
Price isn't my main concern just aware that a lot of ebayers won't ship to Italy (I've always used RM international signed for with no probs mainly to Milan) wonder if there's any couriers to be avoided with Italy?

Looking at Transglobal at the moment.

Thanks

https://www.ecoparcel.eu

Cover up to €500 included as standard, and reasonably fast delivery.

katykitten

I would totally agree- I'm about to get negative feedback on eBay as Hermes via myparcel failed to deliver a large parcel over Xmas. The item was worth £200 and the purchaser went away for a few days over the Xmas period. Hermes say they put the package through the letter box but this was impossible as it was so large! Myparcel are now saying that because I didn't raise a concern until after their 7 day window there's nothing they can do!!!
Any guidance on what to do next much appreciated

vet8 wrote: »

I will start this thread by saying Avoid Hermes.

I have literally been waiting 6 weeks now for parcels from 2 different companies. Hermes will not deliver if you live in an unadopted road, they have confirmed that to me. They are supposed to then transfer the parcel to UPS who come in a van, but even though the companies have now sent 5 different parcels between them none have arrived. Apparently the parcels are too small to go to UPS so Hermes will not deliver then and will not pass them on so I do not get them.

Ebay sellers, be warned you are liable for a lot of negative feedback if you use this firm. From what I understand they are good if things go smoothly, but if there are any problems they are USELESS.

cdav

I want to post a blind in mainland UK. It weighs less than £3k, but is 1.2m long, but only 12cm wide & deep. Can anyone recommend a courier who calculates postage costs by volume, rather than by dimension? Thanks for your help.

PeggyAnn_2

It seems that many carriers apply restrictions to parcels containing any glass. Some, such as Interlink/DPD and Collect+, don't even accept glass. Others offer cover for just loss but not damage.

We don't mind damage not being covered as we've not had our glass damaged in transit for many years. However we do expect cover for loss, if only to give the company a financial incentive to track down missing parcels.

What's worse is that many brokers are more restrictive than the carriers they use! For instance, Parcels2Go won't even accept glass although most of their carriers are happy to do so. Others such as IPostParcels and Transglobal, both of whom are competitive for our Far East shipments, don't offer compensation for either loss or damage.

Brokers I've found that will cover glass for loss but not damage include CollectMyParcel/P4D, Interparcel and Parcelbroker.

I've found just one broker who mirrors their carriers' terms and that's Courierpoint. They're also currently top of Trustpilot's customer satisfaction ratings.

Can anyone add to this list of brokers who will at least cover glass for loss?

In the meantime I hope this is helpful to others who sell glass, or for that matter similar items such as ceramics.