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TalkTalk CEOs Office contact details

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TalkTalk CEOs Office contact details

edited 30 November -1 at 1:00AM in Phones & TV
7 replies 7.8K views
Max3456Max3456 Forumite
38 posts
edited 30 November -1 at 1:00AM in Phones & TV
I am trying to contact this office by phone to deal with an ongoing complaint, as letters get no response. I assume they are based in Southampton, same as the PO Box address. They have a team dealing with matters, but the guy I have been in contact with does not answer his direct line or respond to voice mails.

Does anyone have a number to get through to the office or a main switchboard number that can connect calls?

I don't understand why they have a "customer experience" questionnaire after calls when they clearly don't give a flying **** what customers think or try to improve :mad:

Replies

  • gjchestergjchester Forumite
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    Max3456 wrote: »
    I am trying to contact this office by phone to deal with an ongoing complaint, as letters get no response. I assume they are based in Southampton, same as the PO Box address. They have a team dealing with matters, but the guy I have been in contact with does not answer his direct line or respond to voice mails.

    Does anyone have a number to get through to the office or a main switchboard number that can connect calls?

    I don't understand why they have a "customer experience" questionnaire after calls when they clearly don't give a flying **** what customers think or try to improve :mad:

    I don't have a number but many companies outsource incoming mail to a 3rd party, a PO box in southamption does not mean thay are based there.

    The group head office is 11 Evesham Street, London, W11 4AR
    For general enquiries call switchboard on +44 (0)20 3417 1000 but you are unlikely to get the CEO Office just get put through to a complaints department or be asked to phone the relevent sub company, be that tv, broadband or mobile.
  • macmanmacman Forumite
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    Part of the Furniture 10,000 Posts Name Dropper
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    Just do a forum search on 'Dido Harding'.
    No free lunch, and no free laptop ;)
  • gjchester wrote: »
    For general enquiries call switchboard on +44 (0)20 3417 1000

    Thanks, just re-tried this which was a number I had and got though, it seems to go to an auto message sometimes so I guess its often busy and best to keep trying. They can connect to CEOs Office.
  • TalkTalkTalkTalk Forumite, Organisation Representatives - Private Messages may not be monitored
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    Hi Max,

    If you join the TalkTalk Members Forum or Tweet us @TalkTalkCare we are more than happy to look into any queries you may have.

    We can also conduct escalations to the CEO's Office if necessary.

    Regards

    Mark
    Online Community Department
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
  • Company wants exposing

    I want my email address deleted from talk talk. Not in contract but they still harrassing me via phone and emails. I will be contacting watchdog and ceo office. Mickey mouse company ran by .................
  • edited 25 July 2013 at 11:44PM
    jimbasejimijimbasejimi Forumite
    1 posts
    edited 25 July 2013 at 11:44PM
    I have been with TT for 2 weeks now and pulling out my hair over their "homesafe" feature, which inhibits surfing. Trouble is, it won't switch off! Done some research and it seems it really is rubbing a lot of customers up the wrong way. Call centres don't understand issues, you are just pushed away! I will terminate my contract and have an easier life fighting the bailiffs!
    see here >> .hotlapopt.co.uk/anti-virus/seven-reasons-to-avoid-talktalk-homesafe/
  • mije1983mije1983 Forumite
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    I will terminate my contract and have an easier life fighting the bailiffs!

    No matter how mad you are with them don't just stop paying. They most likely won't involve bailiffs but will just trash your credit rating instead.

    Don't let them win!

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