Royal Mail not collecting from a post box

Middy

I work for a supermarket and we have a post box in the store. It should be collected Mon-Friday at 5:15pm. Twice in the past two weeks its not been emptied.

I have contacted RM about it and they e-mail me back asking for the barcode number inside the box! I can't get to this.

I am also wanting to complain about the removal of the Saturday collection from the box.

The store is used by many elderly customers that find it a struggle to go to the PO in the department store opposite work.

I am worried that customers are posting letters which may miss the Christmas post.

Has anyone contacted RM about something similar?

johnsons_baby

Do you know where your local delivery office is? It might be worth a trip to speak to the delivery office manager and voice your issues.
I assuming that the staff based at that delivery office would be responsible for mail collections (please correct me if I am wrong).

skivenov

Sounds daft, but are you sure they're not coming in later? The displayed time is the earliest time of the last collection.

custardy

johnsons_baby wrote: »

Do you know where your local delivery office is? It might be worth a trip to speak to the delivery office manager and voice your issues.
I assuming that the staff based at that delivery office would be responsible for mail collections (please correct me if I am wrong).

you might just be
collections would be dealt with by the mail centre, in the majority of cases

Middy

skivenov wrote: »

Sounds daft, but are you sure they're not coming in later? The displayed time is the earliest time of the last collection.

Sometimes they are 10-20 mins late. I was at the till nearest to the PB and a postie never came.

vvvvvvvvvvvvvvvv

Middy wrote: »

I work for a supermarket and we have a post box in the store. It should be collected Mon-Friday at 5:15pm. Twice in the past two weeks its not been emptied.

I have contacted RM about it and they e-mail me back asking for the barcode number inside the box! I can't get to this.

I am also wanting to complain about the removal of the Saturday collection from the box.

The store is used by many elderly customers that find it a struggle to go to the PO in the department store opposite work.

I am worried that customers are posting letters which may miss the Christmas post.

Has anyone contacted RM about something similar?

https://royalmailemailform.datasquirt.co.uk/ContactUs.aspx