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Has Vodaphone been hacked?
pendragon_arther
Posts: 1,304 Forumite
in Techie Stuff
Very strange goings-on.
I'm on payasyougo and couldn't log in using u/n and p/w that I've used lots for over a year. Tried three times then it said to call c/s as blocked.
Phoned c/s from landline and they said I couldn't proceed as insufficient credit (landline?).
Talked to online c/s. They said I wasn't blocked and they tried u/n and p/w it but didn't work their end either. They sent tempt p/w but doesn't work.
Now I keep getting errors when trying to reset password online.
Is anyone else having problems?
I'm on payasyougo and couldn't log in using u/n and p/w that I've used lots for over a year. Tried three times then it said to call c/s as blocked.
Phoned c/s from landline and they said I couldn't proceed as insufficient credit (landline?).
Talked to online c/s. They said I wasn't blocked and they tried u/n and p/w it but didn't work their end either. They sent tempt p/w but doesn't work.
Now I keep getting errors when trying to reset password online.
Is anyone else having problems?
“Learn from the mistakes of others. You can never live long enough to make them all yourself.”
― Groucho Marx
― Groucho Marx
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Comments
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I've been having similar problems. I think they're updatiing their site but obviously the IT guys aren't as clever as they think.
If it continues I'll probably go to another provider.0 -
Sounds more like a c*** up with their website or authentication system than a sign that they've been hacked.
Hope you sort it out, anyway... :-)0 -
Hi pendragon_arther and Laz123,
In the event that you're both still in need of assistance here could you email me with the relevant details via the link in our profile here?
All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.
To ensure that it reaches us could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?
Kind regards,
Lee
Web Relations Team
Vodafone UK
“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I'm not sure that will help, but thanks for your concern.
I requested another password online to be emailed which I got. I had to put in my username in order for that to happen. When I tried the new password with the same username it didn't work. There is something drastically wrong with your site. I know it is being worked on but this is silly.0 -
You're welcome Laz123.
I can understand the frustration felt here and should you change your mind and want me to get matters looked into you know where I am.
Kind regards,
Lee
Web Relations Team
Vodafone UK
“Official Company Representative
I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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