Items not as described - Ebay tell you to pay to send back!

[Deleted User]

Bought a Xmas wreath off ebay. Description said it was 50cm wide.

Turned up - it was barely 30cm. Nice one.

Contacted seller and got the same old - JUST SEND IT BACK if you dont want it. Tried to explain that it wasn't that I didn't want it -I just wanted a 50cm wreath not a smaller one.

Raised a claim on ebay and guess what - JUST SEND IT BACK. Best thing is that apparently, I've got to pay for the postage as well!

So seller completely mis-describes item and then I'm out of pocket. Not cool.

I think I'll start doing that. Advertise something on ebay and then just send out crap in its place. Whats to lose? Worse thing that'll happen is that you'll get it back for free.

Crowqueen

There's also feedback to consider - most sellers of out-and-out misdescribed tat will get banned, and good thing too. Make sure you leave appropriate feedback for your seller and they will shape up or ship out.

eBay can't arbitrarily take money from a seller just because a buyer claims that was how much they paid for postage. It would cause logistical issues. I completely agree with you in principle but in practice it is not easy.

Did you ask your seller for return postage? Some people will reimburse you, some won't, but there is never any harm in asking politely.

Alisha2008

It has happened to me and I've paid the postage back as I believed it was a really a mistake and not done deliberately, but if you don't want to pay, just say it and use the feedback..

[Deleted User]

Crowqueen wrote: »

There's also feedback to consider - most sellers of out-and-out misdescribed tat will get banned, and good thing too. Make sure you leave appropriate feedback for your seller and they will shape up or ship out.

eBay can't arbitrarily take money from a seller just because a buyer claims that was how much they paid for postage. It would cause logistical issues. I completely agree with you in principle but in practice it is not easy.

Did you ask your seller for return postage? Some people will reimburse you, some won't, but there is never any harm in asking politely.

Yeh. Of course, theres feedback but it seems to happen quite a lot.

I did ask the seller and told them, that in my opinion it was mis-described. They just kept harping on about if I changed my mind they were doing me a favour taking it back at all.....

The item in question was a xmas wreath which was advertised as
50cm. When it turned up it was hardly 30cm wide.

If two of you had grabbed hold of it and pulled it as hard as you could it might have stretched a bit!!!!

But my point is sellers can do this to their hearts content and just hope not too many people can be bothered to moan.

JohalaReewi

Perhaps you could return a 10cm one?

macfly

Everyone on this forum harps on about "the rules". As you've found out to your cost, sellers can ignore them. Not just the odd one either. Countless listings with "no returns for any reason". The same with "I will not be responsible for items lost in the post".
For it's size, ebay is quite amateurish in it's application of the law.

Crowqueen

macfly wrote: »

Everyone on this forum harps on about "the rules". As you've found out to your cost, sellers can ignore them. Not just the odd one either. Countless listings with "no returns for any reason". The same with "I will not be responsible for items lost in the post".
For it's size, ebay is quite amateurish in it's application of the law.

Both of those two examples are overridden by the buyer protection policy. This one is down to logistical difficulties.

macfly

It's logistically very simple to add return postage to the ebayer's seller fees if they don't reimburse.
Or you could just take the easy route and let the buyer fight for their rights - as it is now.

pinkshoes

Have you put in the dispute that as the seller has sent the wrong thing, you expect them to pay return postage?

No ask, no get.

I did this, and ebay sent me a voucher to the value of the postage.

Don't forget to send it tracked!!

[Deleted User]

macfly wrote: »

Everyone on this forum harps on about "the rules". As you've found out to your cost, sellers can ignore them. Not just the odd one either. Countless listings with "no returns for any reason". The same with "I will not be responsible for items lost in the post".
For it's size, ebay is quite amateurish in it's application of the law.

Yeh. That items lost in the post thing really annoys me. Law as you probably know is its not recieved until you can prove the item has been recieved - until then its the senders problem.

I had the same argument with ticketmaster though about concert tickets that never showed up. They use some dodgy delivery thing where they take a photo of your front door.

But still I didn't get the tickets. They didn't seem to understand how I could argue that it wasn't my fault. Not sure what happened to them but they didnt go through my letter box.

Guess who won in the end?

[Deleted User]

pinkshoes wrote: »

Have you put in the dispute that as the seller has sent the wrong thing, you expect them to pay return postage?

No ask, no get.

I did this, and ebay sent me a voucher to the value of the postage.

Don't forget to send it tracked!!

Yep. I did. I kicked up a fuss to ebay about it and now ebay have refunded me the total cost inc postage so I dont even have to send it back!

Not the point though. Seller has now got away with it and ebay have only coughed up because I kicked up a fuss....