grrr @ couriers

adam2484

this happens all the time to me. i take the day off to wait for a parcel i ordered off the internet.

i check the status first thing in the morning to check it's coming....


Date Depot Action Reason
16/04/2007 00:00:00 Customer Parcel Data Received
18/04/2007 19:55:41 Sort Centre - Droitwich Spa Sorted
19/04/2007 00:48:10 Depot Received
19/04/2007 08:43:49 Depot Loaded onto vehicle


so i think great, on its way... so i sit in like a melon waiting for my parcel.5pm ring up and am told that they deliver till 6.30pm. 6.30pm log on and check...

Date Depot Action Reason
16/04/2007 00:00:00 Customer Parcel Data Received
18/04/2007 19:55:41 Sort Centre - Droitwich Spa Sorted
19/04/2007 00:48:10 Depot Received
19/04/2007 08:43:49 Blackburn Depot Loaded onto vehicle
19/04/2007 15:34:44 Depot Unable to Deliver Carded
19/04/2007 16:57:06 Depot Received
19/04/2007 16:57:43 Depot Unable to Deliver Held

Wheres the bleeding card!!! this was home delivery network but i get this alot from dhl and buisness link.

Why can't they just give it to royal mail. never a problem with them.

ps now i have to wait till tomarrow

tripled

I had the same thing recently, so I asked them where they left the card (as there is a central site delivery office which receives all post and parcels) and they were at a bit of a loss as to how to answer that one.

adam2484

would anybody know what to do to 'get your own back' lol

cos out of all timewasters this is probably one of the biggest ones by far

snails's_pace

im having the same thing...3 times now my delivery date has been changed, by the time by new sunglasses arrive it'll be winter

Becles

I noticed the OU couriers have to write down the colour of your front door and letterbox. The man said it was so if anyone complains they were carded when they were in, they can prove they did go to the correct address and attempt a delivery.

I thought it was a good idea, and it would be nice if more couriers could do that.

ryouga

Happened to me 2 years ago, by Citilink I think, I waited in all day, woke up at 7am, checked online regularly, and was shocked at 12.30 to see that it said courier had attempted delivery! I phoned up and the nice on duty staff phoned up and apologised and said driver had got lost and had drove around estate and didnt see entrance to my street. 30 minutes later I had my item!

smcaul

The carded thing is a rouse used by nearly all couriers, basically it is used to fool their systems - if they fail to deliver then that is a black mark against the depot/driver, if they put it down as an attempted/carded delivery then it is the same as a full delivery as far as their systems are concerned, which means better figures for the depot, drivers and business as a whole. It also means that they do not have to pay out any failed delivery compensation to the customer. Has been going on for years in all courier companies.

DannyW_3

I think all courier services can be like this at times. You do not mention what size the package was. I always try insist on Royal Mail special delivery as at least i know it will arrive on the day I WANT IT TO, even if it costs a little more. It saves on the hassle of having to waste two days.

ryouga

Not so, my cousin sent a bunch of very expensive flowers for my grandparents 50th, this is 5 minutes from main post office/sorting office in town, and it took 10 days to arrive special delivery by which time the flowers had died and the anniversary passed.