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One Show gives poor consumer advice
Comments
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It is called trolling although technically (or should that be pedantly) he is correct as at 9m50s into the prog she was introduced as a consumer contract lawyer so did not advertised herself as such. The incorrect statement starts at 10m30s
edit .......Comet
In tonight's programme, we featured a film about a customer who bought a faulty item from Comet once the company had gone into administration. We said that the customer in question would probably not be covered by his credit card lender under section 75 of the Consumer Credit Act, as he had only spent £70 towards the goods on it - not over £100. This information is incorrect.
The total price of the GOODS a customer has purchased has to be over £100 (and under £30,000) in order for it to be covered, but any amount can be spent towards it on a credit card. For example, a customer could buy a £200 item, and pay £190 in cash and just £10 by credit card, and would still be covered by section 75.
We should also point out that being 'covered' by section 75 is not an automatic entitlement to a refund. It simply means that the consumer has the same claim against the credit card lender that they would have against the supplier of the goods.
The One Show would like to apologise for any inconvenience caused by this error.
http://www.bbc.co.uk/programmes/b007tcw7It seems that maybe my e-mail to them has done the trick, although I suspect it may have been someone else's.
It seems I made more of an impression than I thought.
RE: Comet Credit Card Purchases. Consumer Credit Act -Section Seventy-Five
Dear (Flyboy)
Thank you for contacting The One Show regarding last night’s report on Comet. You are quite right that the advice given out by the consumer contracts lawyer we interviewed was incorrect.
The total price of the goods a customer has purchased has to be over £100 and under£30,000 in order for it to be covered on your credit card. It doesn’t matter if only a small proportion of the cost is paid for using your credit card. For example, a customer could buy a £250 item and pay £240 in cash and just £10 by credit card and would still be covered by section 75 of the Consumer Credit Act.
We should also point out that being 'covered' by section 75 is not an automatic entitlement to a refund. It simply means that the consumer has the same claim against the credit card lender that they would have against the supplier of the goods.
On this occasion we did not meet our usual high standards for accuracy. We have published a correction on our website. Please accept my sincere apologies for this error and thank you once again for contacting us to point it out.
Yours sincerely,
XXXXXXXXXXXX
Series Producer
BBC Wales, Cardiff
I certainly didn't expect a reply.
Thank you One Show.
The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Can you email back to get confirmation that the people were schmucks?This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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Even in their apology they still don't have it totally right.
The total price of the goods a customer has purchased has to be over £100 and under£30,000 in order for it to be covered on your credit card.
To be 100% correct they should have specified that the total price of the individual items purchased must be over £100 each (unless purchased as a set).
As they have worded it, it makes it look like that provided the total purchase of all goods exceeds £100 then S75 will apply.0 -
I forgot all the financial/law advisors on here are more qualified than solicitors.0
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What a pointless thing to say. By their own admission the lawyer made a mistake.One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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I forgot all the financial/law advisors on here are more qualified than solicitors.
Go on then Mellbell, show us were we have gone wrong.The greater danger, for most of us, lies not in setting our aim too high and falling short; but in setting our aim too low and achieving our mark0 -
Well go to the credit card board, All the arm chair financial advisors telling people what to apply for etc
This place is dangerous, Remember when icesave went and all the financial advisors shut up for a minute.0 -
All interesting stuff Melbell, but why did you post this...Well go to the credit card board, All the arm chair financial advisors telling people what to apply for etc
This place is dangerous, Remember when icesave went and all the financial advisors shut up for a minute.
Oh... this place is not dangerous.I forgot all the financial/law advisors on here are more qualified than solicitors.
All one has to do is remember that only opinions are expressed on the forums.0 -
Well go to the credit card board, All the arm chair financial advisors telling people what to apply for etc
This place is dangerous, Remember when icesave went and all the financial advisors shut up for a minute.
One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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