Apparent error on The One Programme this evening

katejo

I turned on the TV in the middle of the above programme this evening. They were discussing options open to a couple who had bought an electrical product (didn't hear what it was) from Comet just before news of the store going into administration. The product is faulty but they had not been able to exchange or get a refund because of what has happened since. This was not the error. The presenters went on to say that the couple had been refused help from their credit card company because they had only paid £70 of the price by credit card and the rest by another method. Maybe the item purchased cost under £100. I did not hear the full price but think it was more than £100 in which case they should have been entitled to a refund.

There is a feature on this in the latest issue of Which. Their researchers tested several credit card providers and most incorrectly refused refunds.

visidigi

Praise warning vent...

Mind you any amount from £1 upwards on a Credit card covers you for the full amount.

katejo

visidigi wrote: »

Praise warning vent...

Mind you any amount from £1 upwards on a Credit card covers you for the full amount.

Provided that the total price of the purchase is £100 or more.

somethingcorporate

katejo wrote: »

Provided that the total price of the purchase is £100 or more.

IIRC it's only if an item costs more than £100, not just transaction value.

katejo

somethingcorporate wrote: »

IIRC it's only if an item costs more than £100, not just transaction value.

That was the point I was making in my original statement. The BBC presenters said that the customer couldn't get a refund because they had only paid £70 by credit card. They did eventually get a refund from the manufacturer when the credit card company refused to help.

fluffnutter

katejo wrote: »

There is a feature on this in the latest issue of Which. Their researchers tested several credit card providers and most incorrectly refused refunds.

Which gave some incorrect advice of their own in the latest issue. They said that it's against the law to open post not intended for you. It's not.

katejo

fluffnutter wrote: »

Which gave some incorrect advice of their own in the latest issue. They said that it's against the law to open post not intended for you. It's not.

Yes I did see that one and thought it was wrong.

molerat

On the One Show web page

Comet


In tonight's programme, we featured a film about a customer who bought a faulty item from Comet once the company had gone into administration. We said that the customer in question would probably not be covered by his credit card lender under section 75 of the Consumer Credit Act, as he had only spent £70 towards the goods on it - not over £100. This information is incorrect.
The total price of the GOODS a customer has purchased has to be over £100 (and under £30,000) in order for it to be covered, but any amount can be spent towards it on a credit card. For example, a customer could buy a £200 item, and pay £190 in cash and just £10 by credit card, and would still be covered by section 75.
We should also point out that being 'covered' by section 75 is not an automatic entitlement to a refund. It simply means that the consumer has the same claim against the credit card lender that they would have against the supplier of the goods.
The One Show would like to apologise for any inconvenience caused by this error.
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halibut2209

Let's hope they make an on-air correction