Fraudulent transaction

galinkolarov

I do apologize if this is not the right thread for my problem but I could not find a ‘fraud’ topic.
Today I received a parcel from a web site called isme.com. The parcel contained some expensive goods which I had not ordered; in fact I have never been on this web site before. On the invoice was my name, address, customer number and so on. Clearly someone had opened an account on their site in my name.
I tried to phone the site straight away but their lines were busy and after 10 minutes on the phone I hanged up and emailed them.
Next I phoned all my bank card issuers and blocked all my debit and credit cards. Strangely none of them was used to place the order. I am puzzled what card have they used to make the purchase in my name. I do not know what I should do next and will much appreciate advice from people who have been in similar situation.
It seem like a good idea to use credit agencies like Experian to check if there are debit or credit cards in my name that I do not know of.

Buzby

How do you make the leap to conclude the transaction was fraudulent if you paid nothing? It could have been a gift, but if you're cynical the bill should show how it was paid for.

Don't use any of the goods in case there is a issue, but I'd certainly wait for them to contact you if an error has been made.

dalesrider

They wont have used ANY of your cards. They have just set a account up in your name.
YOu need to talk to the co who sent the goods.

Shame you cancelled your cards, as you have put yourself out.

SnowTiger

galinkolarov wrote: »

Today I received a parcel from a web site called isme.com. The parcel contained some expensive goods which I had not ordered; in fact I have never been on this web site before. On the invoice was my name, address, customer number and so on. Clearly someone had opened an account on their site in my name.
I tried to phone the site straight away but their lines were busy and after 10 minutes on the phone I hanged up and emailed them.
Next I phoned all my bank card issuers and blocked all my debit and credit cards. Strangely none of them was used to place the order. I am puzzled what card have they used to make the purchase in my name.

Whoever ordered the items probably didn't use a card to pay. isme is a catalogue company - buy now, pay later.

They will probably send you an invoice in a few weeks asking for payment.

It does seem unfair that you have to waste your time and money (phone calls) to sort this out. They have an email address, queries@isme.com. You could drop them an email and ask them to call you.

galinkolarov

Buzby wrote: »

How do you make the leap to conclude the transaction was fraudulent if you paid nothing? It could have been a gift, but if you're cynical the bill should show how it was paid for.

Don't use any of the goods in case there is a issue, but I'd certainly wait for them to contact you if an error has been made.

What I received is definitely not a gift. I'll try to contact the company tomorrow.

SnowTiger

Buzby wrote: »

How do you make the leap to conclude the transaction was fraudulent if you paid nothing? It could have been a gift, but if you're cynical the bill should show how it was paid for.

LOL.

I wish I had friends who would open a catalogue account in my name and order lots of over-priced tat for me... then expect me to pay for it!

With friends like that...

galinkolarov

SnowTiger wrote: »

It does seem unfair that you have to waste your time and money (phone calls) to sort this out. They have an email address, queries@isme.com. You could drop them an email and ask them to call you.

Thanks for this info. I just can't comprehended why someone would do such a thing when the items they've ordered are still sent to my address. I mean, there is no way for them to get their hands on the goods.

dalesrider

galinkolarov wrote: »

Thanks for this info. I just can't comprehended why someone would do such a thing when the items they've ordered are still sent to my address. I mean, there is no way for them to get their hands on the goods.

What they try to do is intercept the goods before you get them. Could also be that 1st order has to go to home address and after that it can be sent to another address.
It is the later orders where they will order high value goods.

SnowTiger

galinkolarov wrote: »

Thanks for this info. I just can't comprehended why someone would do such a thing when the items they've ordered are still sent to my address. I mean, there is no way for them to get their hands on the goods.

A friend had something similar happen.

He was in the garden one day when a delivery guy turned up with a package for him. It was a new phone from T-Mobile; someone had used his details to order it.

It was suggested that the person who placed the order (or an accomplice) would have waited outside his home for the delivery, then tried to make out they lived there and the package was intended for them when the delivery turned up.

Obviously this involves some risk for the scammer and patience too.

I guess sometimes the scammer has second thoughts or simply misses the delivery.

galinkolarov

I think that is what must has happened with me as well. Luckily I was at home today and they did not intercept the products.
It seems though that this company isme.com have come up with a ill- thought business model. Why on earth would you send goods to customers who have not paid for them?

dalesrider

galinkolarov wrote: »

It seems though that this company isme.com have come up with a ill- thought business model. Why on earth would you send goods to customers who have not paid for them?

How old are you ????

These companies have been around for years..... Littlewoods started in the 1930. And most of these co's are part of the same group.

I can remember buying stuff of a mates mum catalogue @ somthing like £1 a week for 32 weeks. Just so I could afford something new.