Nearly new nano - apple won't fix HELP

nicwat22

Hi

I bought a 2nd Gen nano last september and the battery now won't stay charged for more than a day. So i sent back to Apple (where I got it from on-line) and they are refusing to look at it saying that it has been abused or accidentially damaged. It has been well looked after so this is rubbish.

Anyone else had similar problems and what did you do?

Any suggestions gratefully received.

Nicky:mad:

superscaper

If they are flatly refusing then you may as well go through the small claims court under the sale of goods act.

scotdoc

Read this page Here

If the problem was reported when the Nano was under 6 months old, they are required to prove that it was damaged by you. Meaning they have to prove (with evidence that would stand up in court) that that any damge you have caused is related to the battery problem.

E-mail customer services reminding them of this and that you are not afraid to escalate the matter. State that the nano has had no such damage that they refer to and ask them for an independent engineers report stating that the battery is not working because of damage(remember the burden of proof is on them). Then mention that you will be writing to trading standards saying that they are not living up to there LEGAL requirements, if this matter is not resolved quickly.

If that doesn't get them begging to sort out your problem, then write the letter to their local trading standards. Copy it to both CS and apple UK head office (addresses will be online). Believe me its much cheaper and quicker for them to sort your problem out than to pay some one to deal with trading standards. And if they don't then this is the stuff the trading standards guys live for, taking on a big company who's bullying an end customer.

Remember, bar you having damaged the nano, the law is on your side and isn't to be feared, use it.

PS Trading standards have to look into all cases they have reported and are funded by the local council so you'll get legal experts in this area on your side for the price of a stamp.

Moneymaker

It's easy to damage electronic equipment by dropping or by allowing moisture inside. I was cursing myself when I had my iPod outside and it started to rain. A single drop in the earphone socket could kill it. And it could be weeks before you know because the corrosion can be quite slow.