British Gas Bill

fabio_defreitas

Last December my wife received a bill from a credit agency on behalf of British Gas. I paid the bill on her behalf, making a small deposit in the December with the outstanding balance being paid off, via direct debit, in January. Two months later, my wife received another bill for the same amount with the credit company claiming they had not received my payment.
I then faxed them copies of my bank statements showing the two payments coming out of my account and we thought the whole thing was sorted.
My wife has now received another letter, this time from a different credit agency on behalf of British Gas asking for the same amount that I paid in January.
We have tried to phone the new credit company and also British Gas but we just end up going round in circles. I still have the copies of my bank statements showing that I made the payments in December and January but dont know where to go from here.
Cany anyone offer any advice?

McKneff

Write to them, recorded delivery and keep copies.

And wait....

In the meantime, tell her to check her credit file.