Eon's final bill policy - due a refund ?

backfoot

Following this announcement about the Eon Billing blunder.

https://forums.moneysavingexpert.com/discussion/4312659

It is time, again, to look at Eon's Final Bill policy. The policy ceased in September 2012, but prior to that if you left EON, they penalised you by disallowing dual fuel and direct debit discounts. This seemed a harsh policy as you continued to pay by DD and had both fuels. Often customers found out after it was invoked.

The situation for switching customers seems to be covered by the same rules as in the 'billing blunder'. Following a price increase notification, the supplier is obliged to maintain the same terms as before, provided you give notice and switch supplier.

The relevant clause is SLC 23.6:

23.6 The licensee must treat the variation as ineffective and neither enforce nor take advantage of it where –
(a) the Domestic Customer notifies the licensee after he becomes aware (by any means) of the variation on or before the date on which the variation has effect that he is ending the Domestic Supply Contract by changing his Gas Supplier;

I wasn't a customer of Eon during the relevant period, but if I had been and switched, I would be asking them where my refund was.

backfoot

Bumped just in case any Eon customers want to consider this.:)

wakeupalarm

We have the end date of September 2012, perhaps the EON rep can tell us when the policy was introduced.

E.ON_Company_Representative:_Helena

wakeupalarm wrote: »

We have the end date of September 2012, perhaps the EON rep can tell us when the policy was introduced.

Hiya wakeupalarm,

It was about the 14 September 2012, so it sounds like you should have had the discount on your final bill.

If there's a problem, just let me know and I will look in to it for you.

Helena