money back after switching supplier

G1D

Hi
not sure if I should start a new thread but looking for a bit of advice.
I recently switched my electricity supplier due to price hike but when we switched we were over £90 in credit with our old supplier. How do I best go about getting this money back as they are ignoring my emails.
Thanks

Wywth

G1D wrote: »

Hi
not sure if I should start a new thread but looking for a bit of advice.
I recently switched my electricity supplier due to price hike but when we switched we were over £90 in credit with our old supplier. How do I best go about getting this money back as they are ignoring my emails.
Thanks

You won't usually get this back until they have provided you with their final bill.

That final bill will normally indicate how any refund will be paid and when.

The suppliers complaint procedure will give alternative methods of contact other than email which is not very reliable is it?

G1D

Thanks, will keep plugging away!