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Refund to buyer and final value fees
hollydays
Posts: 19,812 Forumite
If I refund a buyer and cancel the transaction, will I automAtically get my fvfs back?
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Comments
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yup thats right0
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I thought you still had to do a mutual cancellation on ebay to get your FVFs back?
I recently refunded a buyer who changed their mind and obviously got my paypal fees refunded (less 20p I think, but I can';t see that held anywhere) and then got buyer to agree a mutual.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
I thought you still had to do a mutual cancellation on ebay to get your FVFs back?
I recently refunded a buyer who changed their mind and obviously got my paypal fees refunded (less 20p I think, but I can';t see that held anywhere) and then got buyer to agree a mutual.
I thought thats what the op meant by cancel the transaction.
I always refund then send the buyer a cancel transaction request and point out it's to get my fees back.0 -
lindseykim13 wrote: »I thought thats what the op meant by cancel the transaction.
I always refund then send the buyer a cancel transaction request and point out it's to get my fees back.
Sorry, yes, I've just been typing some guides on facebook for a selling page and I have got used to people thinking a seller can just cancel a transaction (there is a huge misunderstanding about ebay and paypal among the casual user :eek:)
OP, as long as you do a mutual to cancel then yes you get your FVFs back and a relist credit as long as it was a standard auction.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
Something to add to this, once fees have been refunded as a credit, is there a way to get them refunded back to your bank or via Paypal? I have £4 in credit on my seller account after a gig I sold a ticket for was cancelled and had to refund my buyer.0
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Yes anything over £1.00 all details hereSomething to add to this, once fees have been refunded as a credit, is there a way to get them refunded back to your bank or via Paypal? I have £4 in credit on my seller account after a gig I sold a ticket for was cancelled and had to refund my buyer.
http://pages.ebay.co.uk/help/sell/refunds.html0
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