CSA & overtime?

aussiesbird

kelloggs36 wrote: »

I tried to complain to the Chief Exec about my case, and although I got an acknowledgement, the matter was not dealt with there, but referred back as it wasn't a life or death situation! Same goes for the Minister for Child Support, who I understand is refusing to deal with cases now.

So what DOES the Minister of Child Support do then for his large paypacket?!!!!!!!

aussiesbird

Received a letter from CSA yesterday about the telephone conversation I had with a member of staff and......yes, Mr Green Genes you were right changes have been made to what I actually said!! (No suprise there really) I had already emailed my MP and advised them of what was said anyway so now I am going to write to the CSA and tell them that from now on we will not be accepting their phone calls everything must be put in writing.

aussiesbird

Haven't been on for a while as not been well, but we had my partners kids this weekend and they informed us that their mother has opened up a shop and is running her own business, she has also informed them all about the CSA letters and has told them that she wants more money from my partner!! Haven't yet got round to appealing against variation or sending complaint letter to chief exec. Will get round to that sometime this week. That old saying "Money to go to money" springs to mind!

kelloggs36

You need to be quick, as there is only a month window in which you can appeal, unless you can prove that there were exceptional circumstances preventing you from appealing earlier. Good luck.

kelloggs36

BTW, don't let her wind you up! She will only get what the CSA deem as 'fair' which is based on legislation, not what she wants or expects. The legislation we don't all agree is fair, but that is another argument!!!!

aussiesbird

kelloggs36 wrote: »

BTW, don't let her wind you up!

It is so hard not to. When I think back over the last 7 years since I've been with my partner and what she has done, things like telling my partner not to ring the house phone to speak to the kids and if he wants to talk to them he has to buy them a mobile phone (even though they already had one, he wasn't permitted to phone them on it!) then she decided that the phone we got his son was better than hers so she used it and we couldn't get hold of him anyway. We also used to take the kids swimming regularly but she stopped them bringing their swimwear saying we had to provide this as she didn't buy clothes for our benefit!! - there has been too much to list but petty things just to wind us up. So much that I could write a book!!!!

kelloggs36

But you must never let her see how much it winds you up. Just do what you need to do and ignore her jibes (which is what she is doing, trying to get a response) by using the children to tell you her ideas. Just smile sweetly and say nothing. Then you cannot be accused of anything. She, I am sure, will be asking the children questions about the time they were there trying to gather ways in which she can ask for more, but if they know nothing, they can't report it!

aussiesbird

kelloggs36 wrote: »

But you must never let her see how much it winds you up. Just do what you need to do and ignore her jibes (which is what she is doing, trying to get a response) by using the children to tell you her ideas. Just smile sweetly and say nothing. Then you cannot be accused of anything. She, I am sure, will be asking the children questions about the time they were there trying to gather ways in which she can ask for more, but if they know nothing, they can't report it!

Thanks or your comments kelloggs36 - we have it zipped (so to speak) we never talk about her or her new family to the kids when we have them we just try to make it as enjoyable for them as possible - that's what winds her up the most! I do cooking with the girls and she hates that because she never spends time doing anything like that so they go home and tell her all about it - haha!!
It is very hard sometimes though NOT to say something as she obviously feeds them the info she wants us to know about as they always spill the beans - after all they are kids!! The thing that annoys me is she uses the kids to relay her nasty messages, like "mum says you're an a**se Dad". How low can you get to have to use your children as a form of weapon. I'm not exempt either, I was called the town bike!!! (as I had one other boyfriend after divorcing and before meeting my partner) she only knows me through me being with my partner!! She is just full of nastiness but at least we can hold our heads up high knowing we haven't done her or the kids any wrong. (I feel like doing her wrong sometimes though!)

aussiesbird

Have been reading through other posts and kelloggs36 mentioned something about "Data Protection print which will provide you with all the details they hold on you, including notepad entries (which they should input after or even during conversations held)." Does anyone know if I could request this from the CSA with regard to the (so-called) telephone conversation my partners ex had with them back in June 2005 requesting a review which was never processed? I think this is probably for info about your own conversations not others but I am trying to get them to provide proof that this conversation took place as his ex would definately of chased this up within the two years. Any suggestions welcome as to how I can obtain proof or if they can't provide it can they legally request back payment from us?

kelloggs36

I am not sure about this - as you say, if the PWC herself were to request the info, then if they have it, it will be provided. They won't have the actual phone conversation anymore as it will have been recorded over, but there may be a record on HER notepad (each has one and there is a general notepad too under CS1, not sure about CS@ though in fact, under CS2 notepad had to be fought for as the powers that be decided that most staff didn't need it and when it was first set up no notepad was available which made life very difficult. This has been rectified, but only last year when I was there, I was told that they had only just got it, so it may be that there is no record that far back of the phone conversation that took place. Certainly now there should be records of conversations that took place on the system, but there MAY be a record written clerically. Have you asked you r MP to request that they look for this record?