Beko Customer Service - is this acceptable??

kirstiex

My Blomberg washing machine has stopped working - it tripped the electric and has burnt the underneath of the machine. As the machine is covered by 3 year warranty (and machine not even 2 years old) I called them. They sent an engineer who said it would be an 'extensive' repair job. I questionned whether it would be cheaper to give me a replacement but he said it was not his decision. Today, after I chased progress, I am advised the part that is needed - basically the drum and whole internal workings will not be in stock until the 10 December. They cannot guarantee that installation of these parts will fix the machine. I have spoken to Beko customer Services (who must be a partner of Blomberg) to say I do not feel it is acceptable for me to wait that long without a machine and they have told me I will just have to wait!

Is this acceptable? We have no laundrette nearby, I work full time and live in a village with no evening bus route or neighbours to speak of and a family load of washing to do and have already been a week without the machine! I have explained this Beko and suggested whether they could loan me a second-hand machine until mine is sorted but this is not normal practice apparently. I am livid! Is there anything else I can do? I asked for the Head office number which they gave me but said they probably wouldn't be able to do anything either.

Do I really have to just 'sit & wait'? Any advice would be appreciated :mad:

nickj_2

i would ring up and tell them you're going to invoice them every time you go to the launderette including travelling time and fuel , ask them where to send the bill to
a washing machine should last longer tan 3 year mind you beko are not that reliable , my mum's f/f stopped working after 4 years

kirstiex

nickj wrote: »

i would ring up and tell them you're going to invoice them every time you go to the launderette including travelling time and fuel , ask them where to send the bill to
a washing machine should last longer tan 3 year mind you beko are not that reliable , my mum's f/f stopped working after 4 years

Thanks sounds like a good idea! I have also thought of telling them I work for a consumer magazine and will be writing a suitable review of their 'customer' service!

katejo

kirstiex wrote: »

My Blomberg washing machine has stopped working - it tripped the electric and has burnt the underneath of the machine. As the machine is covered by 3 year warranty (and machine not even 2 years old) I called them. They sent an engineer who said it would be an 'extensive' repair job. I questionned whether it would be cheaper to give me a replacement but he said it was not his decision. Today, after I chased progress, I am advised the part that is needed - basically the drum and whole internal workings will not be in stock until the 10 December. They cannot guarantee that installation of these parts will fix the machine. I have spoken to Beko customer Services (who must be a partner of Blomberg) to say I do not feel it is acceptable for me to wait that long without a machine and they have told me I will just have to wait!

Is this acceptable? We have no laundrette nearby, I work full time and live in a village with no evening bus route or neighbours to speak of and a family load of washing to do and have already been a week without the machine! I have explained this Beko and suggested whether they could loan me a second-hand machine until mine is sorted but this is not normal practice apparently. I am livid! Is there anything else I can do? I asked for the Head office number which they gave me but said they probably wouldn't be able to do anything either.

Do I really have to just 'sit & wait'? Any advice would be appreciated :mad:

I was a bit shocked to hear about the connection with Beko. I have just had a Blomberg washing machine and fridge freezer installed. They are working fine so far bit I wouldn't have bought them if i had known. The shop where I bought them told me that Blomberg was a German firm which was just establishing itself in the UK.

keystone

katejo wrote: »

I was a bit shocked to hear about the connection with Beko. I have just had a Blomberg washing machine and fridge freezer installed. They are working fine so far bit I wouldn't have bought them if i had known. The shop where I bought them told me that Blomberg was a German firm which was just establishing itself in the UK.

Blomberg and Beko are brands of a Turkish domestic appliance manufacturing parent called Arcelik. They also own the Grundig and Flavel brands amongst others. Their whitegoods manufacturing facilities are largely consolidated in Turkey with fridges and washing machines also made in Russia and washing machines in China. Blomberg were originally a German company before being taken over in 2002. Your supplier is telling you half truths I'm afraid.

Cheers