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Npower direct debit rip off

MarcoM
MarcoM Posts: 807 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
in Energy
Npower have raised my direct debit from 100 to 150 pounds a month. I am on a product (Bil saver 2013) which expires end of August 2013. They have based the new payment on a 12 month estimate but the last three months of their calculation is based on their standard fee which is more expensive. Who is to say that ater my current product expires I would be happy at staying on the standard fee? In addition to this I disagree with their consumption figure anyway .I there anyway I can stop them from taking such a high direct debit?

Thanks

Comments

  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    Hi MarcoM,

    If you can send over your account details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], I can have someone call you to discuss this?

    Best,

    Adam     :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
This discussion has been closed.
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