Is 16 days an acceptable time to wait for a package from Tesco?

*Kat*

I'm just really annoyed.

EVERY TIME I order from Direct there's an issue, it's really bad.

It's been 16 days since I ordered. I contacted Direct last week to ask when to expect it, as online it states Tuesday 13th November. Fine...no probs.

It's just so nippy. I asked them if they can give me a refund as I'm on holiday tomorrow, so don't want any packages to be left with anyone etc, had one go missing before (not from Tesco) but they can't cancel my order.

Ugh. Ugh. Ugh.

End Rant.

no-oneknowsme

Kat - dont you work for Tesco?? Lol , your rant just tickled me as I *think* I remember reading that you work for tesco

*Kat*

Yes!! That's why I'm so !!!!!!! annoyed!! Lol

I've had to message them online about my previous orders too, its just so ANNOYING.

katiejones

If you work for Mr T then you know that the whole computer network went down for nearly a week and all problems are still not resolved. Problems ranging from Direct problems to stock control and re-merchandising x

*Kat*

What would make you think I would know that? lol. I work there 1 day a week, on a Sunday. Last I heard was the 3 for 2 Toy issue was the last problem. Nothing to do with any other system going down...and honestly, they should have better systems in place?

This is like the 4th or 5th order I've had an issue with, the 10% discount isn't worth this toruble

no1catman

Ring them on the CS line, quote the order to find out the status. Either, it's in transit from an outside supplier - though that should have shown up when you did the order, or at the designated store, or even another store in the area. Finally, the carrier might have 'lost' it, but that seems doubtful with all the tracking ability they have.