Alton Towers fastrack complaint

pool-hustler

I purchased 5 fastrack tickets for 13 and it was broken.
i returned for a refund and was refused and told I could use it another day or exchange for another ride.
There was nothing I could do as this young girl had her orders.
We got on another ride because we had no option.

Am I entitled by law to get a refund?

I have complained and they are refusing a refund saying they were right to deny it.

susancs

Alton towers booking terms and conditions state the following in regard to fast track tickets:

"Alton Towers reserves the right to transfer tickets to another date at any time or offer an alternative ride in case of ride breakdown".

http://www.altontowers.com/tandcs/

As you accepted the transfer to another ride then I wouldn't have thought that you are entitled to a refund.

Jem8472

So they transferred your fasttrack tickets to another ride and you used them?

I don't see a problem. You paid for fasttrack and got it. For a different ride but they don't guarantee every ride is working all the time. They are very complex rides and sometimes they do break down.

bylromarha

No harm in banging a letter (NOT EMAIL) off.

They may or may not compensate in some way. I complained a few years back that they took a show off, spoiling my nephew's birthday.

He got a huge box of cuddly toys of the character as an apology. So worth a shot.

And TBH, you aren't missing much by not going on 13

Ilona

bylromarha wrote: »

And TBH, you aren't missing much by not going on 13

Agree. 13 is rubbish. Rita is a million times better. Air is brilliant. Nemisis is fab. Oblivion is great.
Ilona

pool-hustler

i used it because I had no option. they don't deny this happened.
I still haven't tried the ride, I only bought the tickets for this ride for that reason. What was I to do... take home scrap tickets or use them. they forced my hand.

I think the sale of goods act overides here. they did not have the product they were selling. I could not read the terms and conditions. How could anyone. hiding behing that doesn't wash

pool-hustler

so. Lets say I'm right what now. Take them to court? lol
They have only offered £15 entry for 5 which won't be used!!

keyser666

pool-hustler wrote: »

so. Lets say I'm right what now. Take them to court? lol
They have only offered £15 entry for 5 which won't be used!!

I would bung it up on ebay