Broken fish tank, what are my rights?

v.sum.4545

We bought a fish tank in June, paid through paypal for protection.

10 weeks later the tank cracked.

We were out of the paypal time to open a claim, the seller has not been helpful saying it was accidental damage, it could not possibly be, the back of he tank where the crack is was against the wall.

Should a product like this have a warranty or cover? Is there any distance selling regulations for this?

Thanks in advance.

ariba10

If the tank was full of water and not on a suitable base it will crack.

There is no flexibility in glass.

v.sum.4545

The tank and base were purchased together, so the base was suitable.

theoretica

Was it a new tank from a business seller?

RFW

It depends on many things as to your rights. If it was new is one, plus lots of other factors come into play, correct use for the right type of fish, water, etc. even the type of floor you have.

If the seller is not the manufacturer, contact the manufacturer and ask how long they are designed to last and take it from there.

Your rights with the seller depend on the terms they sold it to you, distance selling regulations don't apply after ten weeks.

v.sum.4545

Thank you for your responses.

The tank was brand new, it did not have any manufacture details, however I know the seller is not the manufacturer.

Tank is for tropical fish, which is how we used it.

We have solid oak floors, all floors were all levelled before the wood was laid.

If I believed is was in anyway our fault I wouldnt pursue it, I believe the glass cannot be made/ is not suitable. Who would honestly expect to buy a fish tank which cracks 10weeks later.

Thanks again

theoretica

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Goods must last a reasonable length of time...

v.sum.4545

Thank you, I may be able to us some of this info, if the seller responds to me, thanks again.