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Sainsbury's refund card

marieantoinette
marieantoinette Posts: 2 Newbie
in Consumer rights
I can't find the answer to this minor irritation I encountered in Sainsbury's today. I returned a pack of Sainsbury's branded cheese (clearly not bought anywhere else) because it was mouldy when opened. Despite the low £3 purchase price, and the fact that I practically live in Sainsbury's, so they know my face, and that I'm not a serial returner, they insisted on giving me my refund on a card because I didn't have a receipt. As the goods were faulty, am I not within my rights to demand a cash refund?
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Comments

  • Hmm71
    Hmm71 Posts: 479 Forumite
    Without a receipt how would they know when you bought the cheese?
  • Forwandert
    Forwandert Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    You had no right to a refund. So demanding a cash refund is out of the question. If you always shop in there as you state the refund on a voucher won't be any inconvenience to you. So well done Sainsburys for going above what they were required to do.
  • marieantoinette
    marieantoinette Posts: 2 Newbie
    Hmm71 wrote: »
    Without a receipt how would they know when you bought the cheese?
    It has a use-by date on it; and it was within date.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    If goods are faulty, then you need proof of purchase otherwise you are entitled to zip. As you didn't have POP, then a credit note is a hell of a lot more than they must do (ie nothing), and if as you say you are a regular there then I really don't see the problem here apart from deliberately trying to be awkward.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    You would be entitled to a refund if you had proof of purchase.... Not sure it's worth crying over though if you are in there that often... :)
  • bris
    bris Posts: 10,548 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    arcon5 wrote: »
    You would be entitled to a refund if you had proof of purchase.... Not sure it's worth crying over though if you are in there that often... :)
    Because nobody goes out there way to take a trip to the shops just to return a pack of cheese, unless they are desperate for £3.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    The OP doesn't. They "practically live there"
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • wealdroam
    wealdroam Posts: 19,180 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    marieantoinette wrote: »
    I can't find the answer to this minor irritation I encountered in Sainsbury's today. I returned a pack of Sainsbury's branded cheese (clearly not bought anywhere else) because it was mouldy when opened. Despite the low £3 purchase price, and the fact that I practically live in Sainsbury's, so they know my face, and that I'm not a serial returner, they insisted on giving me my refund on a card because I didn't have a receipt. As the goods were faulty, am I not within my rights to demand a cash refund?
    How on earth do they know you bought the cheese anywhere?

    You could've stolen it for all they knew.
    (or picked it out of a skip... thrown in the skip because it had mould on it).

    I think you are amazingly lucky to have been refunded anything.

    Anyway, if there is one thing that can be eaten with a bit of mould on it... it's cheese.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Stolen it, picked out of a skip, old cheese put in new wrapper, bought at another store etc...
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    marieantoinette wrote: »
    It has a use-by date on it; and it was within date.

    Erm, how does that prove when you bought it? :rotfl:
This discussion has been closed.
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