Sainsbury's refund card

marieantoinette

I can't find the answer to this minor irritation I encountered in Sainsbury's today. I returned a pack of Sainsbury's branded cheese (clearly not bought anywhere else) because it was mouldy when opened. Despite the low £3 purchase price, and the fact that I practically live in Sainsbury's, so they know my face, and that I'm not a serial returner, they insisted on giving me my refund on a card because I didn't have a receipt. As the goods were faulty, am I not within my rights to demand a cash refund?

Hmm71

Without a receipt how would they know when you bought the cheese?

Forwandert

You had no right to a refund. So demanding a cash refund is out of the question. If you always shop in there as you state the refund on a voucher won't be any inconvenience to you. So well done Sainsburys for going above what they were required to do.

marieantoinette

Hmm71 wrote: »

Without a receipt how would they know when you bought the cheese?

It has a use-by date on it; and it was within date.

halibut2209

If goods are faulty, then you need proof of purchase otherwise you are entitled to zip. As you didn't have POP, then a credit note is a hell of a lot more than they must do (ie nothing), and if as you say you are a regular there then I really don't see the problem here apart from deliberately trying to be awkward.

arcon5

You would be entitled to a refund if you had proof of purchase.... Not sure it's worth crying over though if you are in there that often...

bris

arcon5 wrote: »

You would be entitled to a refund if you had proof of purchase.... Not sure it's worth crying over though if you are in there that often...

Because nobody goes out there way to take a trip to the shops just to return a pack of cheese, unless they are desperate for £3.

halibut2209

The OP doesn't. They "practically live there"

wealdroam

marieantoinette wrote: »

I can't find the answer to this minor irritation I encountered in Sainsbury's today. I returned a pack of Sainsbury's branded cheese (clearly not bought anywhere else) because it was mouldy when opened. Despite the low £3 purchase price, and the fact that I practically live in Sainsbury's, so they know my face, and that I'm not a serial returner, they insisted on giving me my refund on a card because I didn't have a receipt. As the goods were faulty, am I not within my rights to demand a cash refund?

How on earth do they know you bought the cheese anywhere?

You could've stolen it for all they knew.
(or picked it out of a skip... thrown in the skip because it had mould on it).

I think you are amazingly lucky to have been refunded anything.

Anyway, if there is one thing that can be eaten with a bit of mould on it... it's cheese.

halibut2209

Stolen it, picked out of a skip, old cheese put in new wrapper, bought at another store etc...

mattyprice4004

marieantoinette wrote: »

It has a use-by date on it; and it was within date.

Erm, how does that prove when you bought it? :rotfl: