Reconnect Line vs New Line Installation

Gnid

What is the difference between a reconnection of a BT line (which costs nothing) and a new BT line that needs to be set up in the house (which costs over £120 pounds)?

Is it just the small white BT box?

Heinz

A lot more - as Allanon explains:

http://forums.moneysavingexpert.com/showpost.html?p=4927441&postcount=259

Gnid

Thanks Heinz - but what I don't understand is, does BT charge people for a new line, even when they have that white box in an old house and previous people living in that house has BT before?

I guess I must be getting confused...

hurrah

Gnid wrote: »

Thanks Heinz - but what I don't understand is, does BT charge people for a new line, even when they have that white box in an old house and previous people living in that house has BT before?

I guess I must be getting confused...

BT dont normally charge where the wiring and master socket are in place and in good condition,providing someone has had BT service at the premises before. When you call they do sometimes quote a possible connection fee to err on safe side.But if all is found to be ok they dont raise a charge.

Gnid

But if the wiring is all there, and they have to just connect it still costs that much?

Does the cost include the maintenance if anything goes wrong?

hurrah

Gnid wrote: »

But if the wiring is all there, and they have to just connect it still costs that much?

Does the cost include the maintenance if anything goes wrong?

As i said before if all is well and its been used before the connection is normally free.Its normally a relatively simple task for BT to switch service back on.The first user at an address having picked up the higher costs.
John explains here why it costs £125 to connect for a completely new installation.
http://forums.moneysavingexpert.com/showpost.html?p=4927441&postcount=259

If a fault develops on the line and its not your equipment causing it BT dont charge for repairs.

Gnid

I think the problem is if we pay this connection fee, do we get free service on it if anything goes wrong with it?

Heinz

Gnid wrote: »

I think the problem is if we pay this connection fee, do we get free service on it if anything goes wrong with it?

Outwith your property, yes (i.e. on the BT network).

Anything beyond the BT master socket within your property is your responsibility (i.e. extension sockets, wiring, telephones, modems and any other connected equipment) and, not unreasonably, BT will charge you if you report a fault and it's your equipment which is faulty.

Gnid

Thanks for this Heinz. Is there another provider that helps with setting up a new connection (e.g. like Vodafone)?

Or is it just Vodafone and BT at the moment?

Heinz

Gnid wrote: »

Thanks for this Heinz. Is there another provider that helps with setting up a new connection (e.g. like Vodafone)?

Or is it just Vodafone and BT at the moment?

All the firms now offering line rental could (IMO should) also offer connection - but most shy away from doing so because they have to pay Openreach to do the work and, as they have to undercut BT's £124.99 price, they can't make a profit on it after they've paid Openreach to do the work.

Talk Talk play it another way - insisting anyone wanting to switch to them must have a working BT landline before they can be switched!

I believe Madasafish do offer connection though.