Complaint to ntl - how to get them to act?

Scaredy_Cat_3

Can anyone advise me please? I am sick and tired of asking ntl to change our number - they have agreed to do it and promised us 4 times over the last month that it will be done "in the next few days" - but nothing happens.

In desperation I am going to write to the Chief Exec (if i can get the name and address) but would like some advice on what I can do to make them take notice. I can't really threaten to leave as we have a pretty good deal with them, but they have promised and promised to do this and nothing ever happnes. Can I state that I will charge them £10 a week for every extra week we have to wait? Or can anyone suggest something else?

Please help...

hurrah

You have already posted on this subject. why the need for another thread.

http://forums.moneysavingexpert.com/showthread.html?t=428252

waaag

Probably cos nobody answered first time,so she renewed it?