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Complaint to ntl - how to get them to act?
Scaredy_Cat_3
Posts: 2,812 Forumite
in Phones & TV
Can anyone advise me please? I am sick and tired of asking ntl to change our number - they have agreed to do it and promised us 4 times over the last month that it will be done "in the next few days" - but nothing happens.
In desperation I am going to write to the Chief Exec (if i can get the name and address) but would like some advice on what I can do to make them take notice. I can't really threaten to leave as we have a pretty good deal with them, but they have promised and promised to do this and nothing ever happnes. Can I state that I will charge them £10 a week for every extra week we have to wait? Or can anyone suggest something else?
Please help...
In desperation I am going to write to the Chief Exec (if i can get the name and address) but would like some advice on what I can do to make them take notice. I can't really threaten to leave as we have a pretty good deal with them, but they have promised and promised to do this and nothing ever happnes. Can I state that I will charge them £10 a week for every extra week we have to wait? Or can anyone suggest something else?
Please help...
0
Comments
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You have already posted on this subject. why the need for another thread.
http://forums.moneysavingexpert.com/showthread.html?t=4282520 -
Probably cos nobody answered first time,so she renewed it?0
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