Parking Eye/Morrison's

andybrock

Not_to_be_messed_with wrote: »

Hi there,

Just to protect my reputation, I was not rude to the local Morrison's staff (apologies if my posting name suggests I am a nasty person, I'm usually very meek).

I did visit the Morrisons store the week after I got the PCN in the post, sometime during week beginning 5 November. This was AFTER I has emailed my "appeal" to Parking Eye. I realise now, after reading rhis forum, that the "appeal" was pointless. I spoke to a young assistant manager. He promised to phone someone in head office to get the ticket cancelled (he said nobody locally had the power to get it cancelled). I asked for his (ie the assisyant mamanager's) email address and also the email address of his contact at head office, so I could get in touch to check on progress, and he replied that no-one has email at Morrisons. He took my phone number and promised to phone me with the result of his intervention. I heard nothing from him which is why, after allowing over a week, I made my own enquiries and contacted the CEO myself, with immediare result.

By the way, check the Morrisons website for yourself. No email addresses provided. Various 0845 phone nos and a website enquiry form (which I am sure will get you nowhere).

Okay, I accept that I could have saved myself time and ignored the PCN and just waited for the chain of letters to arrive. But I might have lost my nerve and paid up (never had a private parking ticket before) and I have saved myself a lot of angst.

Excellent work and this is certainly the way people should be moving to deal with with these ridiculous charges.
The assistant manager certainly hasnt come out of this very well by misleading yourself and denying the existance of email!!! :eek:

andybrock

Deleted_User wrote: »

I think the staff you were talking to probably didn't know which email address. Or you were being rude. As there is email addresses on Morrisons website. I don't go out my way for rude customers.

Also why waste your time. Just file the notices away and ignore. I've had a couple from a Parking Eye car park in my town (not Morrisons) before. They soon give up after a couple of reminders.

Cant seem to find these Lee-could you point me in the right direction?

Found the form but no direct email address's

The_Slithy_Tove

Deleted_User wrote: »

Quite frankly, If I was the staff member you were complaining too I wouldn't give a toss about your ticket.

I won't employ you, then. While the staff may not care about the ins and outs of a ticket, they should care about their customers' happiness and satisfaction. So, if they can't handle the issue themselves, they should have an escalation path - someone to bump the problem on to.

fb1969

Not_to_be_messed_with wrote: »

(apologies if my posting name suggests I am a nasty person, I'm usually very meek).

Not_to_be_messed_with wrote: »

Okay, I accept that I could have saved myself time and ignored the PCN and just waited for the chain of letters to arrive. But I might have lost my nerve and paid up (never had a private parking ticket before) and I have saved myself a lot of angst.

Nothing to apologise for. Well done for "taking the initiative" and showing Morrisons what a bunch of jokers their PPCs are. Welcome to MSE, hopefully you'll hang around and join us on this on the other boards

Billtheboy

WELL DONE OP! :beer: Not to be messed with - LOL like it

If everyone contacted the HQ of the shops that these PPC's operated in they would see it is damaging their business in the long term. The best way to rid the UK of these scammers is to remove the platform from which they operate - shifting them to muddy patches of private land -

I live in hope.

pawlala

Makes me want to receive a private parking ticket. Alas, I am yet to have the pleasure.

Not_to_be_messed_with

I didn't realise that POPLA doesn't apply to Scotland. Wonder if this is a devolved matter requiring Scottish Parliament legislation. Will check and may take up with Scottish Government/my MSP.

I'm a bit worried that Parking Eye have my name and adress. Do I just have to trust them that they will delete or is there any way of checking this?

Thanks
NTBMW

AltheHibby

NTBMW,

I wouldn't worry either way. Me and MrstheHibby have had 4 between us and I'm expecting another 4 soon (2 five minute overstays, 1 hour 'cause they changed it and I didn't bother reading it, and one I'm trying to tempt my local scammers into sending).

I'm a worrier by nature, but these turkeys don't frighten me at all.

Just chill with a pint (or a bottle of buckie!)

michaelwdownie

Cheers for this info. I've just sent an email to him to get my "fines" quashed.