Garage crashed my lease car help

daisyf_2

On 1 november a garage hired to do a service by my lease car company crashed my car on the way back to delivering it to me. The police were called and the other driver so they say had accepted it was their fault.

So far, it has gone into a body repair shop and sat their for 20 days.

Kept ringing the garage and being told lies, until yesterday, when the serivce manager said they that the other driver has withdrawn his status of fault. All they keep saying is that they are waiting for the inspector to come out.

I'm paying for this car, cannot buy it now at the end of the lease.

They have given me a courtesy car but I have spent quite a bit of money on phone calls, lost wages to sort out.

Where can I go next to complain?? Help please

Hintza

Hmmm, not sure about this.

Have you got legal cover on your insurance? Might be worth exploring that.

Slight aside.

I have never ever found the price competitive when enquiring about buying a lease car at the end of a lease, so I wouldn't be getting too worried about that.

vaio

All consequential costs will be reclaimable from the at fault party.

As to speeding up the process, as it's a busines car tell them you need a like for like replacement, other than that it might be worth getting hold of the other driver details and contacting their insurer.

Why does the accident mean you can't buy it at the end of the lease?

colino

As it is a lease car and they have supplied the agreed substitute, you are wasting time and energy on this unnecessarily. It isn't, "your" car and no doubt the actual owners and the employers of the muppet involved in the crash will be wrangling it out.
If it was near the start of the lease you could argue for a replacement lease car, if near the end, early termination

Hintza

colino wrote: »

It isn't, "your" car and no doubt the actual owners and the employers of the muppet involved in the crash will be wrangling it out.

It will be in as much as the OP has to insure it etc and some lease companies do put the log book in the leasee's name.

KTF

Is it a lease car as in a company car?

Why haven't you been on the phone to the lease company and let them deal with it or the fleet management department of your employer?

You shouldn't have to do any chasing up yourself.

daisyf_2

Its not a company car - its a car where you pay a certain amount - that is irrevalent in this argument.

I'm doing all the chasing - I dont know who the other person is who had the accident as I was involved and they will not tell me...

I have been on the phone to the lease car company.....

I'm going round in circles - I was after some advice on where to go next, not a debate about other issues sorry. What is my next point of call?

KTF

daisyf wrote: »

Its not a company car - its a car where you pay a certain amount - that is irrevalent in this argument.

The lease on the vehicle is relevant as if it was a 'typical' company car then the lease provider/company should be chasing this up not you and you did not explain this in your original post.

I assume then that this is a personal lease/PCP scheme car?

What did the lease company say when you called them up as you said that it was in for a service and that they arranged it.

Hintza

daisyf wrote: »

What is my next point of call?

I have already suggested your next port of call.

Let me make it plain then "Get legal advice"!

redux

I don't understand what the garage is doing. Their insurers should pay for the repairs and pursue the other party if they wish. There should not be any limbo period while they try to settle that dispute before even starting work.

Hintza

redux wrote: »

I don't understand what the garage is doing. Their insurers should pay for the repairs and pursue the other party if they wish. There should not be any limbo period while they try to settle that dispute before even starting work.

I would be getting worried that they might not be there next week or have let their block insurance lapse.

To me time is of the essence.