Kwikfit

Evilm

gregg1 wrote: »

Kwik Fit are rubbish. How in God's name they managed to get the contract for replacing tyres on Motability cars is a mystery.

By quoting the lowest during the bidding process. Most government bidding processes do not allow them to rule out a bid from someone who they know is utterly useless.

OP, stay away from them. Many, many horror stories everywhere.

abacab

Twice I've used them.
Mk3 Escort in 1984 needed shocks urgently said worried fitter.
Sold car in 1991 ,shocks were still fine.
Went in again years later for a tyre or two.
They gave the car a "free brake check" which I didnt ask for,but couldnt proceed because the handbrake cable had seized,and they would have to cut it off and replace.Told them to go away.
Local garage lubricated handbrake cable and checked brakes on the next service.
No issues whatsoever.
We still are obliged to take company vans to them for tyre changes as they hold the contract.
Still the gulible come in.

Kwikfit_company_representative

HoneyAndLemon,

We would like to investigate what happened, but given there are personal details involved, please could you email us? Let us know which centre it was in NI and also your contact info?

You can send it to me at [EMAIL="kwikfitwebcare@kwik-fit.com"]kwikfitwebcare@kwik-fit.com[/EMAIL].

Kind regards,
Andy

gregg1

Kwikfit_company_representative wrote: »

HoneyAndLemon,

We would like to investigate what happened, but given there are personal details involved, please could you email us? Let us know which centre it was in NI and also your contact info?

You can send it to me at [EMAIL="kwikfitwebcare@kwik-fit.com"]kwikfitwebcare@kwik-fit.com[/EMAIL].

Kind regards,
Andy

Whilst I applaud the fact that you are obviously prepared to look into this problem, with respect, I think your company also need to be taking a good hard look at the number of complaints it attracts (on this board alone) and looking to make sure that everyone gets the service they pay for.

alanrp123

HoneyAndLemon wrote: »

Is there anyone I can report Kwikfit too?

Basically my partner brought our car in for a service last Wednesday, as the MOT was today. We went for the full service as we got the car 2nd hand in January with no service history so wanted to cover all bases. This would cost £145 kwikfit said. We've both only started driving this year and this was our first MOT and we're a bit clueless with cars so thought we could trust this well known company to keep us right.

So a couple of hours later they call me and after inspection they said the car needed £700 worth of work or it definately wouldn't pass the MOT. The car is barely worth £700 as it is. They said tyres were illegal, brake pads and discs all worn away etc etc. I was nearly sick. We have had a stressful few months as it is with a miscarriage, and other things and this felt like more bad luck. I told them to go ahead, but after mentioning it on facebook, lots of people started telling me there was no way it could need that much work. I phoned kwikfit (this was about 20 mins later) and told them to stop. The guy got really aggressive, basically spoke to me like an idiot, and said I'd have to pay for the time they spent taking it apart etc, and that I couldnt pick the car up until the morning as they were closing soon.

So OH picked the car up the next day, and said we would only be paying £145 for the service and no more. They also spoke to my partner quite rudely when he picked it up, again making out like it was going to fail the MOT without the extra work,and that we didnt know what we were talking about.

So today, the car had the MOT. I've been worried sick all week panicking about it failing and that we would have to pay out to get it fixed. We can't sell it as partner needs it for his job now.But the car passed the MOT with no issues whatsoever.

I honestly think kwikfit were just looking to make money out of us. They saw our 'R' plates (which must be displayed in northern ireland for a year after passing test) and knew we were inexperienced in all this and saw an opportunitity to scam us. To think that if I hadnt posted on facebook and people convinced me not to do it, I would have trusted them and we would have been out £700 sickens me.

I have sent a complaint through their website but wondered if I should be reporting them to trading standards or anything?

In UK, you can take your vehicle to the nearest council depot, where the dustbin lorries etc park, and they will do a completely unbiased MOT, so if you have this inNorthern Ireland, it is worth a try!!:)