Sony refusing re-fund!!!

DanWarbo

I will forward you the emails tomoz.....you will then understand.I dont know any more than they are refusing any sort or re-fund and repairs etc. I think that as a major firm they could at least honour a refund a a good will gesture.All the waiting for calls and return emails has took a toll on her studies.Cant study properly with a dodgy computer.

dalesrider

DanWarbo wrote: »

On sony official store...top of google...if you scroll to bottom of first page,there is section thats headed by "why personalise" and on the right it says 30 day money back guarantee

You mean This page ???

Which does mention.

No-quibble 30 day return.
If you’re not 100% happy with your new Sony product for any reason, return it to us for a full refund within 30 days of purchase.

But how soon before the 30 days and what sort of times. Clearly they have no idea who is ringing. So I can only guess that you were ringing out of working hours.

TBH. knowing you only had 30 days. Then I would have fired off a email.

visidigi

The problem with computers is they come preloaded with a number of apps you don't need and they are very susceptible to user influence in regard to stability and functionality.

I suspect your attitude of refund only is the reason why you are being treat the way you are. What you need to understand are your rights, not your likes.

If you didn't hang on the phone till the 31st day then that is your problem, not Sony's, they are not going to know you are calling in for a refund when you dial now are they?

It sounds like you have software/driver issues, not hardware issues (if the trackpad is sensitive turn down its sensitivity in the Control panel for example...

DanWarbo

Thats the part....i understand about the email but when i was calling within the working hours...just so happened it was after 31 days...we didnt initially want a refund,but after all the messing etc and still even with online tech support ,got things running correctly,we decided to ask for a refund.We have the guys name,who took the point of making a note explaining that if problems were not resolved,then a refund would probably be ok(as 1 day over the guaranteed 30 day limit) but surprise surprise nothing!!!!SHOCKING

visidigi

DanWarbo wrote: »

T...we didnt initially want a refund,but after all the messing etc and still even with online tech support ,got things running correctly,we decided to ask for a refund.

So let me get this straight...

You called on day 31 of ownership
You went through tech support
Tech Support fixed the problem
You asked for a refund.

Sorry but no grounds for one as soon as you were over 30 days, everything after that just seems unreasonable expectation to be honest..

dalesrider

Personally I use a laptop and have had great issues with the track pad not doing what I want it too.....

Answer was quite simple....

i bought a wireless mouse. Ah the joy of being able to scroll and click where I want....

DanWarbo

i miss typed...they didnt get my computer running correctly.Its still messing about.

Bradden

I still don't uinderstand why they want to charge to repair?

fozmcfc

Bradden wrote: »

I still don't understand why they want to charge to repair?

I can only think that the tech support think it is a problem not covered by warranty, such as dodgy software installation.

Or the OP has misunderstood and they are saying we will look to repair it, but if it is not found to be an issue covered by the warranty we will charge you.

Or the OP doesn't want them to try to repair it, because their other half, really just want the money back. Sony won't play ball, in case something user initiated has cause the fault, so are strictly adhering to their 30 days policy.

If I was the OP, I would get someone who has good technical knowledge who they know, or perhaps I.T in their work to take a look and just confirm that it is indeed a hardware fault.

It could simply be a bad software installation, a driver update/repair needed or some spy or malware is mucking it about. If it is that, then Sony will most likely charge.

MisterBrico

I must admit Sony are the best company I have ever dealt with in terms of warranty issues, mine being a vaio too.

Problem number one picked up monday by UPS, returned Wednesday good as new and they even buffed scratches out of the case for free.

Problem number two, picked up on the morning returned the following day!

In both instances when I called I was told the disclaimer that if they find the problem is essentially my fault (bad software/user damage) then I will be liable to pay. Is this where the confusion is rising from?