Stewart Milne complaint

lozmk1

You asked for opinions then don't like the answers? Your letter needs to be more to the point stating clearly the issues identified, how they were dealt with and what you would like the company to do to put it right. They will not (rightly so) reimburse you for time off to attend as you have requested they turn up so there is no need to mention the extra hours, you wouldn't expect your doctor to reimburse you for time off for an appointment.

Your grammar is poor and there is no need to put the final 3 paragraphs in. Slating the company you would like assistance from is the fastest way to ensure you are placed at the back of the queue.

Morgage_Confused

Was the guy ok, did he loose his arm?

You know if it was something that was down to you not providing a safe working environment it could be you that is liable for his injury.

ABERDEEN_2

lozmk1 wrote: »

You asked for opinions then don't like the answers? Your letter needs to be more to the point stating clearly the issues identified, how they were dealt with and what you would like the company to do to put it right. They will not (rightly so) reimburse you for time off to attend as you have requested they turn up so there is no need to mention the extra hours, you wouldn't expect your doctor to reimburse you for time off for an appointment.

Your grammar is poor and there is no need to put the final 3 paragraphs in. Slating the company you would like assistance from is the fastest way to ensure you are placed at the back of the queue.

\

Thanks for the advice.
I know my grammar is poor. I usually write a letter then get my parents to re write them for me before I send them. English isn't my strong point

ABERDEEN_2

Morgage_Confused wrote: »

Was the guy ok, did he loose his arm?

You know if it was something that was down to you not providing a safe working environment it could be you that is liable for his injury.

i wouldnt know
he left my brand new house without even telling me he was injured. Just a trail of blood.

Fire_Fox

Did you pay for professional snagging? Too many uses of the word 'complaint' not enough 'reports', made up words like unneat. If you don't know the word you want (I often don't!) use an online thesaurus, you can look for synonyms (words that mean the same) or antonyms (words that mean the opposite). Your grammar really is not that bad, it's the structure that is poor IMO.

Too long and waffly reduce by half, bullet pointed dates for everything with a brief paragraph underneath. Pick your battles, you are getting overwrought about minor issues which is clouding the more significant ones. Your first sentence is weak
"From the day we moved in the service has been awful. After the original snag list was sent in (e-mail included) we have had many other problems."
This is your headline: exactly how many times have you had to contact the company, exactly how many call outs?

This is incredibly vague, needs facts so they know what e-mail or what other problems
"Before I went on holiday in September I e-mailed with some other problems to be fixed, when I returned two weeks later they still hadn’t been done even though my spare key had been left."

Finally it's just a complaint, you haven't pointed out the legal position (quote the Supply of Goods And Services Act) nor given them any idea what you want to restore your faith, nor a timescale for response.

"Supply of Goods and Services legislation contains statutory rights, which don’t have to be specifically mentioned in any contract, but cannot be excluded. These are:

That the supplier will carry out the service with reasonable care and skill
That the work will be carried out in reasonable time (unless timeframe has been specifically agreed)
That the work will be carried out at reasonable cost (unless cost has been specifically agreed)
The legislation also details the remedies which are available to consumers in the event that any one of these statutory terms are breached."
http://whatconsumer.co.uk/supply-of-goods-and-services-act/

ABERDEEN_2

Fire_Fox wrote: »

Did you pay for professional snagging? Too many uses of the word 'complaint' not enough 'reports', made up words like unneat. Too long and waffly reduce by half, bullet pointed dates for everything with a brief paragraph underneath. Pick your battles, you are getting overwrought about minor issues and clouding the more significant ones. Your first sentence is weak
"From the day we moved in the service has been awful. After the original snag list was sent in (e-mail included) we have had many other problems."
This is your headline: exactly how many times have you had to contact the company, exactly how many call outs?
This is incredibly vague, needs facts so they know what e-mail or what other problems
"Before I went on holiday in September I e-mailed with some other problems to be fixed, when I returned two weeks later they still hadn’t been done even though my spare key had been left."
Finally it's just a complaint, you haven't pointed out the legal position nor given them any idea what you want to restore your faith, nor a timescale for response.

Should I just be ignoring some of the small issues and just concentrate on the water damage?

ABERDEEN_2

Fire_Fox wrote: »

Did you pay for professional snagging?

It is a new build house, we have a 2 year warranty for any problems.

Fire_Fox

ABERDEEN wrote: »

Should I just be ignoring some of the small issues and just concentrate on the water damage?

Water damage is important, blood on a tea towel really is not yet you devote five sentences to it. This is important "We complained about the bath squeaking. This took five attempts to get it fixed!" Clearly a squeak is not a big deal, and you can acknowledge that, but five attempts is very poor.

If you have good photos and waffly e-mails I really would pare the letter down to bullet pointed list of dates, complaint, action - the fact that there are so many is very strong. Think of your letter as a summary or index, it doesn't need to repeat what is in the e-mails.

ABERDEEN wrote: »

It is a new build house, we have a 2 year warranty for any problems.

Professional snagging is well worthwhile as you are discovering, they would have picked up most things in the first instance and you wouldn't be reporting one issue at a time. Hopefully you also have a ten year NHBC for major defects?

ABERDEEN_2

Fire_Fox wrote: »

Water damage is important, blood on a tea towel really is not yet you devote five sentences to it. This is important "We complained about the bath squeaking. This took five attempts to get it fixed!" Clearly a squeak is not a big deal, and you can acknowledge that, but five attempts is very poor.

If you have good photos and waffly e-mails I really would pare the letter down to bullet pointed list of dates, complaint, action - the fact that there are so many is very strong. Think of your letter as a summary or index, it doesn't need to repeat what is in the e-mails.




Professional snagging is well worthwhile as you are discovering, they would have picked up most things in the first instance and you wouldn't be reporting one issue at a time. Hopefully you also have a ten year NHBC for major defects?

Great points thank you. Yes we also have our ten year NHBC