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warranty
r748spx
Posts: 40 Forumite
i bought an item from ebay 29/07/2011 that has now failed the seller lists a 2 year manufacturer warranty in there listing and in there returns policy they have wrote
Manufacturers fault Buyer takes no longer than 14 days, for items which have failed during normal use, due to a manufacturers fault. Buyer understand that a suitable replacement item may be any item which has similar design and functional features.
can i send it back for replacement?
Manufacturers fault Buyer takes no longer than 14 days, for items which have failed during normal use, due to a manufacturers fault. Buyer understand that a suitable replacement item may be any item which has similar design and functional features.
can i send it back for replacement?
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Comments
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Have you asked the seller?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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messaged them twice with no reply they are a shop with loads of positive feed back.0
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any advice?0
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Im sure i got to deal with who i bought it from?
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Not if it has a valid manufacturers warranty.
In this instance you can normally deal directly with the manufacturer providing that you have proof of purchase and you followed any requirements (such as registering the warranty) when you made the purchase.
A couple of things to bear in mind is that not all ebay sellers are 100% honest with what they state on their listings and
many manufacturers will only honour their warranties if the goods in question were sold by an approved retailer.
All you can do at the moment is to contact the manufacturer and see what they say.0
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