warranty

r748spx

i bought an item from ebay 29/07/2011 that has now failed the seller lists a 2 year manufacturer warranty in there listing and in there returns policy they have wrote

Manufacturers fault Buyer takes no longer than 14 days, for items which have failed during normal use, due to a manufacturers fault. Buyer understand that a suitable replacement item may be any item which has similar design and functional features.

can i send it back for replacement?

soolin

Have you asked the seller?

r748spx

messaged them twice with no reply they are a shop with loads of positive feed back.

r748spx

any advice?

steveE2

r748spx wrote: »

any advice?

2 year manufacturer warranty - Contact the manufacturer

r748spx

Im sure i got to deal with who i bought it from?
.

steveE2 wrote: »

2 year manufacturer warranty - Contact the manufacturer

shaun_from_Africa

r748spx wrote: »

Im sure i got to deal with who i bought it from?
.

Not if it has a valid manufacturers warranty.
In this instance you can normally deal directly with the manufacturer providing that you have proof of purchase and you followed any requirements (such as registering the warranty) when you made the purchase.

A couple of things to bear in mind is that not all ebay sellers are 100% honest with what they state on their listings and
many manufacturers will only honour their warranties if the goods in question were sold by an approved retailer.

All you can do at the moment is to contact the manufacturer and see what they say.