Premier inn praise

kandg

Checked in last night, no cold water in basin taps only hot. We were in a rush so wasn't too much of a prob and we used cold bath tap to brush our teeth. Mentioned it on check out so it can be fixed for next customer and without hesitation I was given a full refund for the stay. Couldn't believe it, said it wasn't what we expected, just wanted to inform them but couldn't argue with friendliness of manageress or customer service! It's the Rotherham hotel.

kermitfrog

Hopefully they'll get back what they lost on this transaction with extra business generated as a result of your positive experience.

kandg

I said to my boyfriend that its a sign of how companies are much more aware of customer satisfaction. We'd go back to a premier inn now as I'd feel if there was a problem they would try to sort it. Had a negative experience in a similar situation at a holiday inn express. Now, faced with the choice of the two, I'd book the premier. It's to their advantage to please customers in the long run I guess in the hope they have guests return.

thefishdude

premmier inn deff get my thumbs up have used them, travel lodge and holiday inn xpress and they are in a diff class, travel lodge are just very basic and budget. and my funniest stay was at holiday inn express when i sat down to the help yourself english breakfas that considered of croisants and sausages and cereal aparently they had run out of bacon and eggs............funny thing was they were next door to asda i nearly offered to go get em some lol

mr_sharma

This happened to me as well. Full refund. Good night's sleep, a bit of a pain but not the end of the world.

Great!

pink_princess

This happened to us the first time we ever stayed with them in Durham city centre.

It wasn't even there fault it was the council emptying the glass bins at the crack of dawn.

We were given a full refund and it has made us use them everytime since. It is a good policy.

McKneff

Premier Inn is always excellent, we have used them a lot and can't fault them.

Ibis Budget hotel at Leeds is the other end of the spectrum, we had no choice a few months but to use them, it was more expensive that particular night than PI but nasty rooms, drunks and everything that went with it.
PI every time for me.

Enfieldian

I stay in PI hotels a couple of times a month for work, using the business account, and have done for the last 3 years.

As I had an overnight in North London planned which was personal I used the new Enfield Travelodge, as it was £10 cheaper than the PI and closer to where I was going to be meeting friends.

Never again.... The bed was about 6" off the ground, the lights were weird energy saving ones which didn't really light the room properly and then I was woken up at 8.00 the next morning by somebody else letting themselves into my room. I assume that the staff had mistakenly issued another keycard.

I will stick with PIs from now on.

pollypenny

Another vote for Premier Inn! The staff at Ashford were wonderful to us in a difficult time.

Reasonable prices, lovely cosy rooms and always beautifully clean.

johnsons_baby

A friend of mine has just been refunded her stay as she was woken up by noisy guests. Not PI's fault but apparently it's the 'good night sleep guarantee'
Would definitely look to use them if going away

hybernia

We used Travelodge for years and years. . . but then with successive changes of ownership (Travelodge seems now to be owned by venture capitalists far from th UK) our dismal experience of first one Travelodge and then another and finally a third persuaded us that it's a cheapo fast-buck operation invested with nothing like the resources it once had: customer care? Forget it. Room condition? Forget it.

We migrated to Premier Inn, which is UK-owned, and which in our experience is subject to a rolling investment programme. We travel widely and must have stayed at a dozen different Premier Inns in the past 12 months. Every single one of them was excellent -- and oh wow, Premier Inn staff: 4-star welcome at 2* prices.

Am a little surprised to see Holiday Inn Express being criticised here though. They are all franchise operations, not owned/managed like Premier Innn, so perhaps one franchise ain't as good as another. Anyway. We've likely also used a dozen HIEs around the UK in the past year and every one of them has been first rate. The buildings are more spacious than the typical Premier Inn anyway because of the incorporation of a restaurant. Breakfast varies from the perfectly cooked to the poor (in which case, avoid the cooked selection and go for the Continental) and because breakfast is included in the HIE room rate, it often works out as better value than Premier Inn (and beats the Travelodge product hands down.)

We once wondered why Travelodge so frequently had £19 "room sales". Our final stays with Travelodge made us realise, £19 was too much anyway.