CC over payment due to IT fault

DUTR

Don't really know which section to post this, a couple of weeks back I went to pay my CC using my mobile app, when I pressed send the screen returned NULL, so I tried again and once again the screen returned NULL, so I thought no probs I will try again later, only when I went back to the main screen the monies had been deducted TWICE putting me overdrawn, after several calls to the bank, they admitted there was an IT problem and re-imbursed one of the payments, however my CC is still in credit by one of the payments >£700, I expected after a few days the money would be deducted from the CC back to the account and the bank would reclaim the credit. As mentioned no sign of a deduction.
Anybody had this before? How long does it take to turnaround?

DUTR

Have I gained £700 from the bank?

DevCoder

No, they'll spot it and it will be reverted back.

DUTR

krisdorey wrote: »

No, they'll spot it and it will be reverted back.

Thanks for replying, it's not as if I have not pointed it out to them, just wondered how long it takes them to revert it back, as for the time being my CC account is >£700 in credit

DevCoder

Just make sure they dont charge you a penalty for being in credit as thats against most cards T&C's

DUTR

krisdorey wrote: »

Just make sure they dont charge you a penalty for being in credit as thats against most cards T&C's

It's a standard Barclaycard mastercard, I have been in credit in the past without charge, I have a halifax clarity card and I think in the T&Cs they don't like you being in credit, I will ring the bank on 3/12/12 to see what they are doing about it.

DUTR

Just a quick update, Barclaycard refunded the over payment back to my current account, but my bank has not taken the money back out , it has been over 2 weeks now

DUTR

Final update, Barclays have reclaimed the monies back from my current account. Just as well I left it there (in the current account).

DevCoder

Think McKneff was responding to a spam post that has now been removed.

McKneff

As Krisdorey says, there was a spam message ask us to share bank info etc. It has obviously been removed now. You obviously missed it

No offence to you intended at all. And I would appreciate you amending your post to reflect that. Note that I have amended mine.

Thanks Krisdorey.

DUTR

krisdorey wrote: »

Think McKneff was responding to a spam post that has now been removed.

McKneff wrote: »

As Krisdorey says, there was a spam message ask us to share bank info etc. It has obviously been removed now. You obviously missed it

No offence to you intended at all. And I would appreciate you amending your post to reflect that. Note that I have amended mine.

Thanks Krisdorey.

Ok folks, I didn't realise there was a spam post on the thread, and naturally I thought Mckneffs post was in response to my update
Outburst post now removed and apologies .