Asda home delivery charges

Fire_Fox

cb1001 wrote: »

I was getting the goods delivered to my elderly mother-in-law who doesn't live near me and, since the goods were heavy, I thought I'd do it online for her so I never had the chance to refuse.
Thanks for your replies. I'll be more careful in future when ordering online!

You do because your MIL could refuse on the doorstep or you could have chosen to be present.

terra_ferma

unholyangel wrote: »

However.....UTCA guidance does state (in relation to price variation clauses):

• Any kind of variation clause may in principle be fair if consumers are free to escape its effects by ending the contract. To be genuinely free to cancel, they must not be left worse off for having entered the contract, whether by experiencing financial loss (for example, forfeiture of a prepayment) or serious inconvenience, or any other adverse consequences.
.

Normally I'm all for customers taking responsibility, checking t&c, prices, but in this case there is absolutely no doubt in my mind that current technology would easily allow for accurate pricing (except weighted items). Stores must have a central database of offers and could easily charge the correct price. If the don't it's because it's another way of ripping off the customers, in two ways: If you order today for delivery tomorrow and the offer starts tomorrow, you won't know about the offer and are more likely to buy more expensive items.
If the offers ends today, the supermarket will still give you the incorrect price, even if on their system they know the price will change.
The quote above is very interesting, because the know full well that if you order shopping online it's probably because you can't go to the nearest supermarket (busy, not having a car, small kids to look after etc), and you wouldn't be able to refuse essential items and buy them somewhere else.

I hope their practise gets challenged soon!
Really no excuse for giving misleading information when they have accurate information available on their system.

unholyangel

Techhead wrote: »

There are a couple of points here. This isn't a traditional distance sale of order and deliver( Although I appreciate some people may think it is). The customer is sending an instruction to pick and deliver from a local store on a specified day. The prices shown are a guide. There may also be substitutions due to availability.

Whilst it's foreseeable that an offer may end; other price changes are not foreseeable as they relate to market conditions, supplier changes etc etc.

The supermarkets all have different ways of dealing with advance orders and in my opinion they are all fine as long as people are aware what will happen. Assumptions lead to problems though.

What do you mean by "traditional distance sale"?

I dont think I ever referred to it as anything remotely similar so a bit confused why it was the first point raised when replying to my post.