replacement mobile help please

Anthillmob

if my faulty 3 month old mobile is sent away for repair and i entitled to have a replacement whilst it is being repaired or am i entitled to just get a new handset in exchange for the faulty one?

it is faulty through no fault of my own. it doesnt registere last number called, last number received or register any missed calls.

Mrs_B_12

Not as such but some places will offer you one but not totally free. Not sure what they offer now, but a couple of times we've been offered one on loan for a £50 returnable deposit.

furrypolka

You wouldn't be entitled to a loan phone but the repair should be done within a reasonable time.

rdwarr

Carphone Warehouse will always offer a loan phone if they have one. It's normally a basic model but will keep you in touch.

TokochickUK

i had this problem, i had a phone from argos, i took it back as the predictive text would NOT switch on after just 8wks, it was sent away and i had no replacment, 4 wks after i got it back it wouldnt work again so in it went and was sent away AGAIN, took 22 days, then 2 wks after i got it back it did the same So i took it back and said i wanted refund. Which they did after alot of umming and ahhing. Any how, about 3 wks later i brought ANOTHER sony ericsson that was on special offer, with two wks the same thing happened!but i couldnt find the reciept for phone, only insurance , when i took it in and said i needed my phone and this was getting silly i was offered an upgrade but i needed to take back the box, but somebody also realised my insurance was in the wrong leaflet so swapped leaflets WITHOUT TAKING MY RECIePT OUT. Being precupied with two toddlers i didnt realise till i got home and i called them straight away to be told it was my own fault and there was nothing they could do. I have since hunted hi and low and finally found the reciept for the phone which still has the problem and need to take it back, my fear is i need a phone, and that was the reason i brought a new one as my old kept dying. I drive long distance some weekends have two toddlers and am 26wks pregnant , i really dont think i should be without a phone for what could be 4 wks!